Optimizely (formerly Episerver)
Song Hong Land Office Building, 165 Thai Ha, Hà Nội
Quy mô công ty : 100-499
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- Information Security ,
- ITIL
Mô tả công việc
Tóm tắt công việc
The Operations Manager is a coordinating function in the IT service delivery and are responsible for the support processes and daily operations of our systems and services.
Responsibilities:
· Manage and organize the daily operations of systems and services under the departments responsibilities to ensure delivery of timely and effective IT services.
· Responsible for escalations and act as a point of escalation.
· Mitigate and co-ordinate resolution of day-to-day issues, risks and conflicts escalated by stakeholders.
· Establish policies and procedures for achieving operational objectives.
· Ensure operational procedures and practices are well defined, documented and consistently applied.
· Liaises amongst product teams, technology teams and third-party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.
· Drive a continual service improvement program based on a desire to deliver a world class service.
· Ensure compliance with all internal organization standards as a step towards sustained quality of service.
· Responsible for personnel and team development.
Why You'll Love Working Here
You will be:
- Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
- Creative thinking for developing technical solutions.
- Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
Being an Episerver's member, you are going to be offered:
- A free “Hacking day” per month for self-studying and researching any IT-related subjects;
- 5 working days /week with flexible working time and no overtime;
- Annual luxury Kick-off vacation;
- International, professional, creative working environment and talented teams
- Onsite opportunities in Europe and US;
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
- Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
- 100% official salary during the probation period, 13 th month salary, annual salary raise;
- Up to 03 extra paid-leave days per year
- Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
- Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
- Phone and petrol allowance at $ 20 per month;
- Lunch allowance at $10 per month;
- Baby allowance for a child under 03 years old is $ 10 per month;
- AON Premium Healthcare Insurance package;
- Daily various foods, drink, and seasonal fresh fruits;
Yêu cầu công việc
Your Skills and Experience
Knowledge Requirement and Experience:
· Excellent knowledge in IT service operation.
· Good knowledge in Information security.
Educational Requirements:
· ITIL Foundations
· ITIL Service Operation
· CompTIA Security+ or equivalent.
Profile/Qualities:
· Excellent English skills (both verbal and written)
· Excellent analytical and problem-solving skills.
. Excellent interpersonal skills to interact with customers and team members.
· Excellent written and oral communication skills.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Information Security
- ITIL
NĂNG LỰC
- Analytic Skills
- Problem Solving Skills
- Interpersonal Skills
- Communication Skills
Thông tin doanh nghiệp
Episerver announced it has rebranded to Optimizely.
Following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences.
At Optimizely (formerly Episerver), we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Peleton, Uber, AMEX, WSJ, Santander, KLM and Mazda enrich their customer lifetime value, increase revenue and grow their brands.
Founded in 1994, we have offices in the US, Sweden, Denmark, Norway, Finland, Germany, the UK, the Netherlands, Poland, Spain, UAE, South Africa, Australia, Singapore, and Vietnam.