Inspectorio

Tóm tắt công việc

The Implementation Project Manager will be responsible for a seamless & successful implementation for all client projects under his responsibility. The Implementation Project Manager will work cross-functionally with Sales, Product & Customer Success in driving the technical implementation for new customers, as well as ensuring they have a complete understanding of the client’s business challenges and work out unique solutions to resolve those issues throughout the implementation.

The Implementation Project Manager will act as a Project Manager for the entire implementation of the projects under his responsibility, including facilitating presentations and meetings for internal and client stakeholders on the status of the project as needed, as well as implementing the strategy required to effectively on-board individual clients while developing implementation playbooks that standardize the process, making it scalable & repeatable.

Job Description

- Communicate the overall Implementation process that will be followed from start to finish
- Demonstrate the value that implementation will provide to prospect clients as part of the setup process
- Demonstrate the value that implementation will provide to prospect clients as part of the installation process in direct contact with sales team.
- Capture and document the business problem the prospect client is looking to solve
- Document the scope that implementation will perform for the client
- Document the implementation project plan
- Responsible for the overall client relationship during the entirety of the implementation and is a first line of defense for escalations
- Acts as the project manager on the account throughout the implementation and is the centralized contact for the client
- Observe and document operational workflow of current state client processes to provide consultative recommendations during the implementation process
- Complete all necessary report writer setups for the client
- Facilitates quality assurance meetings during the implementation to ensure application configuration is correct, all quality risks or defects are resolved, the project is progressing on-time and the business problem identified during the sales cycle is being solved
- Elaborate the right metrics to provide the accountability about the improvements comparing the before/after the implementation
- Onsite training
- Onsite for alignment call support
- Onsite for 3rd party integration as necessary
- Available for other onsite visits with the client as identified or deemed necessary

Requirements

- BA/BS Degree
- 5 years of project/program management experience
- Time management and organizational skills
- Strong verbal and written communication skills
- Strong presentation and negotiating skills
- Proficiency in Microsoft Office, Excel, PowerPoint, Word. (Jira is a plus)
- Strong skills in Excel (Jira is a plus)
- Demonstrated project management skills including: leadership, communication, time management, organization and customer management
- Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills

Preferred Qualifications:

- Prior experience in dealing with prospect clients
- Prior experience in project implementations and/or consulting
- Prior working experience consulting, Bain/Ernst & Young/KPMG/PwC/Mc Kinsey/ Deloitte is a plus.
- Prior experience in a top strategy or IT consulting firm is a plus. (McKinsey, BCG, Bain, AT Kearney, Oliver Whitman, LEK, PwC, E&Y, KPMG, Deloitte, IBM, NTT Data, Capgemini, Indra, Booz Allen Hamilton)