Dimension Data Vietnam
CentrePoint Building, 106 Nguyen Van Troi, TP Hồ Chí Minh
Quy mô công ty : 25-99
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Mô tả công việc
Tóm tắt công việc
We are seeking an experienced TS Implementation Engineer (L3) who can provide technical support to Dimension Data clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.
LOCATION: Danang, Ho Chi Minh, Ha Noi
RESPONSIBILITIES
- Ensure client satisfaction
- To work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
- They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.
- Ability to travel to clients’ premises, occasional night shifts to complete installation, configuration; to oversee and support TS Implementation Engineers (L1) and (L2).
2. Compile and maintain project administration
- To demonstrate project management and administration ability. They write reports and proposals and project documentation. TS Implementation Engineers (L3) assists with the documentation of standard operating procedures relating to installations and fixes.
3. Act as a mentor
- The TS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets.
- They lead by example and monitor the quality of engineer's and technician's work when required. Mentorship of engineers and technicians is expected on this role.
4. Execute installations
- TS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments. Project certification and the understanding and adoption of Dimension Data's Primer methodology, is encouraged.
5. Provide telephonic, remote and on-site support to clients
- The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development. The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
6. Act on specialist knowledge
- The TS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.
Why You'll Love Working Here
- Insurance
- Laptop
- Chance to join oversea training and oversea company trip
- 15 Annual leave along with other special leaves
- Company allowances: Mobile, Dental care, Optical,…
- Medical, Social, Healthcare, Accident Insurance according to the Labor Code
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People: At Dimension Data, everyone is a source of new knowledge that is open for you to learn from and everyone is open to learn from you as well. No hiding. No politics. You can expand your mind by just talk.
Collaboration: With the support of a strong internal platform (Wired, Yammer group and Forums), technology (virtual meeting room, webex, workplace internet) you will be able to work, to discuss and collaborate with other employees in Dimension Data in other countries...even when you are making coffee in our pantry.
Teamwork: Dimension Data Vietnam in particular is confident to say we have a strong and healhty culture of work. We have a WInning spirit from the top and a strong bonding among employees. Teamwork is a must here to deliver a 10/10 service to clients.
Empowerment: You are free to propose your new way of doing things because everyone shares one big goal is to DELIVER THE BEST SERVICE TO CLIENTS AT THE MOST EFFECTIVE WAY - LOWEST COST AND FASTEST.
Equality: Power barrier is blurry here. We respect people but we dont scare of people we work with. Therefore, if you have an idea, you need to talk and discuss, just raise your voice and everyone will try to help, even the Managers.
Yêu cầu công việc
Your Skills and Experience
- Degree holder in Engineering, Computer Science/Information Technology or equivalent
- Having certificates (CISCO) is a plus
- Minimum 4 years of experience in the System Integrator Company (a plus) and majority project related involved in redesign network, routing switching, internet gateway, core switch, nexus, cisco ACI and F5 LTM and GTM.
- DNS, DHCP, SMTP, Single Sign-On, LDAP/LDAPS, Certificate Services, Clientless VPN and IP Sec VPN, 2 Factor Authentication, Anti-malware and Anti-spam, Encryption and RMS, Distributed File Systems, Enterprise backup, Office 365, SharePoint Online including workflows, Enterprise Mobility Management (EMM), Windows Server and IIS, PowerShell, Citrix and VMware
- Proficient in Spoken and Written English
- Ability to handle stressful situations and resolve issues quickly and completely
- Good communicator, getting the best out of your teammates and exercising good listening to ensure understanding of the client’s business to ensure their satisfaction and loyalty
- Strong sense of customer centricity, comfortable communicating at technical level
- Analytical skills and proven ability to work with a client to understand requirements and define appropriate actions.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Linux
- Networking
- Computer Science
- Windows
- DNS
- VPN
- PowerShell
- IIS
- MS SharePoint
- Citrix
- VMware
- SMTP
- Cisco
- Cisco Switch
- Windows Server
- DHCP
- LDAP
- Router
- Internet
- Encryption
- MS Office 365
- EMM
- Nexus
NĂNG LỰC
- Analytic Skills
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Dimension Data Asia Pacific is a leading IT systems integrator.
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.