CJ CGV Cinemas

Tóm tắt công việc

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk plus portal www.helpdesk.cgv.vn 
• Monitor Service Desk for tickets assigned to the queue and process first-in first-serve based on priority and follow up with user to ensure issue has been resolved.
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, hardware and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• The helpdesk staff at cinemas also manages the POS system and the business software then forward to each team who is handling their task: infrastructure / application / Web application team.

• Computer science or Information Technology Colleges/ university graduate.
• Experience of 2 years of services desk and supporting a large group of users of more than 50 within a LAN environment.
• Experience using Helpdesk ticket system to solving user’s request.
• Experience in define and troubleshoot for Server/ Networking devices.
• Ability to understand and solve end-user’s problems as well as analyse business requirements.
• Good understanding of LAN administration, System technology and database administration.
• Intermediate English level.
• Good interpersonal skills.
• Good communication.

• International, Professional, Young and Dynamic working environment
• Very attractive salaries that commensurate with work experience.
• Free film vouchers, CJ Membership card, allowances and bonuses
• Premium Health care insurance.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk plus portal www.helpdesk.cgv.vn 
• Monitor Service Desk for tickets assigned to the queue and process first-in first-serve based on priority and follow up with user to ensure issue has been resolved.
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, hardware and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• The helpdesk staff at cinemas also manages the POS system and the business software then forward to each team who is handling their task: infrastructure / application / Web application team.

• Computer science or Information Technology Colleges/ university graduate.
• Experience of 2 years of services desk and supporting a large group of users of more than 50 within a LAN environment.
• Experience using Helpdesk ticket system to solving user’s request.
• Experience in define and troubleshoot for Server/ Networking devices.
• Ability to understand and solve end-user’s problems as well as analyse business requirements.
• Good understanding of LAN administration, System technology and database administration.
• Intermediate English level.
• Good interpersonal skills.
• Good communication.

• International, Professional, Young and Dynamic working environment
• Very attractive salaries that commensurate with work experience.
• Free film vouchers, CJ Membership card, allowances and bonuses
• Premium Health care insurance.