Titan Technology Corporation
Tuoi Tre Building, 60A Hoang Van Thu, TP Hồ Chí Minh
Quy mô công ty : 25-99
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- AWS ,
- MS Azure ,
- Windows ,
- Linux ,
- Jira ,
- New Relic ,
- Splunk ,
- Confluence
Mô tả công việc
Tóm tắt công việc
- Support and monitor entire our customer technical environments within the service levels of IT Operations for development, testing, and production environments.
- Monitor and support 24/7 our customer cloud deployments using monitoring tools, initiates and records alerts triggered.
- Diagnostic and remediate following the Operation Handbook and escalate to the appropriate team within the defined SLA’s.
- Monitor and report all Service Desk, Service Delivery, service requests, incidents, problems and change requests.
- Communicate for any incidents and review the Root Cause.
- Be contacted for all Service Requests and Incidents escalated by users and responsible as level 1 support on lower priority incidents and escalate incidents to higher level when the define thresholds are met.
- Daily / Weekly / On-demand report the progress and status of the assigned tasks.
- Ensure the assigned tasks to be performed on-time and with high quality.
- Follow up the project and organization and regulations.
Why You'll Love Working Here
- Friendly and helpful team
- Comfortable working conditions
- Good career growth opportunities
- Interesting and challenging projects
- Healthy environment for self-realization and creativity
- Competitive salary, that depends on skills & capabilities
- 13th month salary
- Additional bonuses based on the business performance
- Performance review twice a year (to review salary, recognize employee’s efforts and identify development/ improvement needs)
- English class
- Technical & soft skills
- Mentoring and coaching programs
- Additional healthcare insurance, advanced annual health check-up.
- Outdoor activities with company support: sport clubs, team building, monthly happy hour party/birthday, company trip, staff and family events, etc.
- Light beverage and food are available all the time in the office.
- Flexible working time
Yêu cầu công việc
Your Skills and Experience
- BS or College degree of IT or relevant certification
- 1-2 years’ experience as IT Operations or IT Support
- Good knowledge or experience with AWS, Azure, MS Windows, Linux system
- Knowledge in system monitoring tools (New Relic, Splunk, Pingdom)
- Knowledge in support system (Jira, Confluence)
- Good English
- Good at analytical and problem-solving skills
- Proactive, well self-organized and responsible in work
- Self-investigate new knowledge
- Co-operative, careful, meticulous, patient
- Able to work shifts when required
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- AWS
- MS Azure
- Windows
- Linux
- Jira
- New Relic
- Splunk
- Confluence
NĂNG LỰC
- Analytic Skills
- Problem Solving Skills
- Proactive
- Patience
- Careful
- Meticulous
- Responsible
Thông tin doanh nghiệp
Titan Technology is a software outsourcing company.
Titan Technology is a software outsourcing company that delivers leading solutions for foreign clients in many domains and industries. With comprehensive knowledge and experience of software development, combined with offshore cost benefits, we are able to deliver high-quality development services by minimizing costs and maximizing benefits to our clients. Founded on trust and an experienced, professional team, we have big ambitions through our vision and mission to provide the best service to our clients.
Thru’ motto “Inspire Your Work“, Titan Technology Corporation creates an environment where people bring inspiration to what they are doing. We always care about individuals with the ultimate goal “to bring the best benefits to employees” like our vision “Titan, the place where people want to work.” The environment is built based on the idea of “share responsibilities and share benefits” where all employees can contribute to the company by their responsibilities, accountabilities, and commitment.