Tek Experts

Tóm tắt công việc

This position represents for Microsoft to provide product support, training and consulting to partners and customers of Asia OR GCR region in Microsoft Dynamics AX Finance & HR domains.

RESPONSIBILITIES

• Maintain high level of domain and technical skill in Microsoft AX
• You should be capable to solve technically complex problems for finance application domain in a fast-paced, high-growth product area.
• Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
• As a Microsoft trusted advisor, you should be instrumental in understanding the problem statements, and provide a solution or technical documentation or troubleshooting steps.
• Expected to collaborate with support engineers from across the regions to get help and share knowledge in resolving the problems.
• Manage the communication with the partner and customer independently
• Report software bugs and be an advocate for product improvement using customer suggestions.
• Provide exceptional customer service in politically challenged environments.

QUALIFICATIONS

• At least two years of experience in consulting, customer support for any ERP product.
• Strong customer service, accurate and logical problem solving.
• A working knowledge of Finance, Travel Expense, Human Resources, Talent & Project management accounting and cross domain skills is a plus.
• Strong debugging skills desired but not required, e.g. ability to read and analyze log & traces files, SQL trace, etc.
• A working experience of Visual Studio, SharePoint and Exchange
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development.
• Bachelor or master’s degree in financial accounting or Management Information Systems or Computer Science or Computer Engineering (preferred)
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• English Language: fluent in reading, writing and speaking.