Tóm lược
- Yêu cầu kỹ thuật:
- Computer Science ,
- MCSA ,
- CCNA ,
- Cisco Switch ,
- Router ,
- System Configuration ,
- ServiceNow ,
- ITIL ,
- SCCM ,
- Remedy
Mô tả công việc
Tóm tắt công việc
An exciting opportunity has been available for those who are passionate about IT Field Service Support. Your role will be involved in installing, configuring, testing, maintaining, troubleshooting and tuning operation system (Windows 7, 10, Mac OS). perform service request and incident management to ensure service improvement and evolution of systems, develops and coordinates plans for Operation System and application testing for adherence to company policies/regulations.
Responsibilities:
• Provide BAU (Business as Usual) support and services in resolving daily IT activities at customer site.
• Installation / setting up machines, equipment at customer sites: Follow SOPs, work instruction, check list.
• Perform troubleshooting all technical issues: Implement the tasks safety, properly, and on-time.
• Perform preventive maintenance (OS): Troubleshoot quickly, ensure the issue is fixed and prevented efficiency.
• Ensure PC/equipment are functioning to optimum states, provide recommendations for improvement.
• Support creating SOPs, work instruction
• Perform all reports related to work (Daily report, ticket management report, etc.): Follow regional task(s) to making all necessary reports.
• Support site task(s) as assigned by Team Leader / IT Manager / Regional Management team: Strictly follow working rule and policies when working in site area.
• Execute and complete the assigned tasks with full accountability.
• Do well management issued company PC/equipment that company has equipped for each individual engineer: Maintain a good care on issued company PC/equipment to make sure all at good using conditions. Any lost or broken caused by mistake / faulty of engineer need to report and be treated by company policy.
• Attend customer meeting for project execution, and internal daily service meeting as needed.
• Ensure all IT activities related request or incidents are logged, resolved in the shortest possible time as SLA between customer/service provider (DXC) will be impacted.
• Willing to develop detailed network specifications, diagrams, BOM, related documents, manuals based upon client requirements and adherence to standards / SOE.
• Be responsibility for self-learning and follow company Learning Improvement
**MAIN WORKING LOCATION: at our client's site in District 7.
Why You'll Love Working Here
Why We Are Different?
At DXC Vietnam, we acknowledge that our associates are the greatest asset and we make sure to provide our talents an exciting job and work/life balance.
- A Great Place to Work: We provide our associates a range of programs in the workplace to help maintain healthy and work life balance (Sport/Tournaments/Yoga, Music Band, etc.).
- Various Recreation Activities: We offer our associates a great number of recreation activities through-out the year include sports, yoga practices, internal contest, etc. which greatly promote the unity and team spirit (DXC Amazing Race, DXC Got Talent, etc.)
- Extra Healthcare & Insurance Programs: We wish to bring our associates the best for their health by offering superior benefits that support health and wellness.
- Incentive for Learning Achievement: We encourage our associates to strive for more learning achievements with the attractive incentive programs (Technical/ English Incentive Awards, etc.)
- Recognition Award Programs: We always acknowledge the significant contributions of our associates who constantly deliver greater value to our clients and contribute significantly to the growth of the company by the attractive recognition awards (Tech Global Award, Individual/Team Excellent Awards, etc.)
- Tech6 Program: A frame work to foster digital technology engagements through 6 key activities that inspire, connect, educate, build, give and inform.
- Training & Development: Our global environment promotes lifelong learning. We invest in both infrastructure and content to ensure that employees all over the world have access to high-quality learning opportunities through DXC University & extensive Training Workshops which are regularly organized weekly.
- Overseas Transfer Program: A great number of our associates have been selected to work with our clients in the United States, Australia, United Kingdom, Dubai, Japan, Switzerland, Germany, Singapore, etc. This is really a great opportunity for our associates to fully improve their understanding and outlook of other cultures, global life style, and enabling them to develop a truly global vision and gain a rich perspective of experience life-changing insights.
- Corporate Responsibility: Our associates make the company and our CR efforts successful. We have demonstrated our full commitment to sharing and building the local community by organizing a wide range of charity activities in Vietnam throughout the year (Charity visits, Fun Run, Blood Donation, Disaster relief efforts, House Donation, etc.)
Yêu cầu công việc
Your Skills and Experience
To be successful candidate for this role, you should/should have:
• Bachelor’s degree in Computer Science/ Information Technology / Telecommunications or equivalent work experience. MCSA, CCNA Certified is an advantage.
• Good knowledge about Support Model such as ITIL, GSPHD is advantage
• Basic knowledge about Ticket Management system such as Remedy, ServiceDesk, ServiceNow
• Good experience in Window OS deployment via tools as SCCM, PSADT
• Understanding about Standard Process, SOE Deployment, MS Licensing will be advantage
• Good experience with MS Window System configuration and troubleshooting in large Enterprise environment.
• Good at verbal communication and writing, English is an advantage.
• Basic knowledge in network routing and switching troubleshooting skills, network security, capacity sizing & planning.
• Being able to work independently or work as part of a team, including the ability to develop new working relationships, share knowledge and work with colleagues within the team to meet service standards.
• Being able to read and well understanding technical documents / drawings. Ability to quickly research new technologies.
• Being proactive, willing to learn.
• Flexibility to work in shifts.
• Having good problem-solving abilities and interpersonal skills.
• Willing to travel if required.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Computer Science
- MCSA
- CCNA
- Cisco Switch
- Router
- System Configuration
- ServiceNow
- ITIL
- SCCM
- Remedy
NĂNG LỰC
- Communication Skills
- Planning Skills
- Working Independently
- Problem Solving Skills
- Teamwork
- Research
- Interpersonal Skills
- Proactive
- Willing to learn
Thông tin doanh nghiệp
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
Created by the merger of CSC and the HPE, DXC Technology boasts a long and proud history of innovation, service and value. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about DXC Technology at www.dxc.technology.