Optimizely (formerly Episerver)
Song Hong Land Office Building, 165 Thai Ha, Hà Nội
Quy mô công ty : 100-499
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Mô tả công việc
Tóm tắt công việc
The role of the Support Engineer will be responsible for ensuring high customer satisfaction and top of the line quality in our technical consulting and support services department for our product Episerver Campaign. The Support Engineer will work closely together with the Customer Success Manager driving customer success and delivery of key projects for the client base.
Essential Duties and Responsibilities:
- As technical support you take care of all inquiries of our customers, by email, ticket and phone
- Advice to our customers
- To be focused on the customer experience, ensuring high customer satisfaction and retention
- Work with Support Engineer Team to define and set specific objectives for the success of Episerver Campaign support, that align with the strategic business objectives
- Ensure the most effective and efficient communications channels are set with customers to best service their needs.
- Configuration of the software according to the requirements of the customer
- Your tools are the user interface and the admin frontend of our software Episerver Campaign
- Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality and speed
- Participate in client meetings where required
- Independent prioritization and documentation of your work steps according to the department's specifications
- Initiating internal process improvements as necessary
- Regularly shares expertise with team members to support continuous learning and improvement
- Advising our customers on the optimal use of the software according to the customer's requirements
- Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
- Any other duties as prescribed by the company which the company deems reasonable and fair
- To manage and implement national and international projects
Why You'll Love Working Here
You will be:
- Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
- Creative thinking for developing technical solutions.
- Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
What will you get?
Being an Episerver's member, you are going to be offered:
- A free “Hacking day” per month for self-studying and researching any IT-related subjects;
- 5 working days /week with flexible working time and no overtime;
- Annual luxury Kick-off vacation;
- International, professional, creative working environment and talented teams
- Onsite opportunities in Europe and US;
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
- Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
- 100% official salary during the probation period, 13 th month salary, annual salary raise;
- Up to 03 extra paid-leave days per year
- Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
- Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
- Phone and petrol allowance at $ 20 per month;
- Lunch allowance at $10 per month;
- Baby allowance for a child under 03 years old is $ 10 per month;
- AON Premium Healthcare Insurance package;
- Daily various foods, drink, and seasonal fresh fruits;
And many other benefits, let's join us to discover!
Yêu cầu công việc
Your Skills and Experience
- You have completed an IT-related education or possess otherwise acquired IT skills
- More than 2 years of experience working in a client facing environment
- HTML knowledge (HTML 4.01 / XHTML, CSS) and a good understanding of basic programming skills, e.g. in scripting languages.
- Ability to analyze data, discover compelling insights and develop action plans to achieve goals
- A strong focus on customer success that comes through in every interaction with our customers
- You like to work autonomously and bring an exact working method with a good eye for details
- High level of energy & enthusiasm for Internet Marketing
- Ability to work effectively and to manage a large number of tasks concurrently and prioritize effectively
- An analytical, creative, open-minded and innovative approach to solving problems
- A passion for people, able to use your initiative and willing to go the extra mile
- Have a “Can Do” attitude
- You have excellent written and oral communication skills, ability to communicate with target groups at all levels, including developers, marketing users and IT professionals
- Confident; self-motivated and driven to achieve
- Experience in Support in the digital marketing industry
- The ability to work effective across all parts of the organization
LANGUAGE SKILLS:
- Very good command of English in spoken and written form. Other languages can be of advantage.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- HTML5
- XHTML
- CSS
- Golang
- Digital Marketing
NĂNG LỰC
- Enthusiastic
- Analytic Skills
- Creative
- Problem Solving Skills
- Communication Skills
- Self Motivated
- Confident
- Proactive
Thông tin doanh nghiệp
Episerver announced it has rebranded to Optimizely.
Following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences.
At Optimizely (formerly Episerver), we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Peleton, Uber, AMEX, WSJ, Santander, KLM and Mazda enrich their customer lifetime value, increase revenue and grow their brands.
Founded in 1994, we have offices in the US, Sweden, Denmark, Norway, Finland, Germany, the UK, the Netherlands, Poland, Spain, UAE, South Africa, Australia, Singapore, and Vietnam.