Ampere Computing Vietnam
Incubation Building, Lot D.01, Tan Thuan, TP Hồ Chí Minh
Quy mô công ty : 100-499
Xem thêmTóm lược
Mô tả công việc
Tóm tắt công việc
• Provide day-to-day technical support to employees via Helpdesk Ticketing System
• Troubleshoot and resolve basic client hardware, operating system, and software related problems
• Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.)
• Install Various EDA Tools
• Collaborate with both Admin Team and Lab Manager for Lab/Admin tasks
• Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
• Create Solutions/documentation as needed
• Create/Remove User Accounts in various systems as needed
• Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption
Yêu cầu công việc
• 2-4 years of IT helpdesk support experience is highly preferred
• Must have good working knowledge of Windows/Office 365/OS X/Linux operating systems
• Bonus if you have experience with EDA tools
• Excellent organizational and interpersonal skills along with good verbal and written skills
• Excellent verbal and written communication skills in English
• Strong customer service skills
• Able to quickly adapt to fast changing priorities and deadlines
• Able to work with minimum supervision
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Windows
- MS Office 365
- Linux
- EDA
NĂNG LỰC
- Organizational Skills
- Interpersonal Skills
- Communication Skills
- Customer Care
Thông tin doanh nghiệp
Ampere's vision is to set the new standard for cloud and edge servers and reset expectations for high performance and a better total cost of ownership.
Ampere is leveraging the depth and expertise within the cloud and semiconductor industries to push the boundaries of emerging cloud applications. Our world class team of scientists are focused on the development of new semiconductor designs and building out the first software ecosystem for Arm®-based server processors. We give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications.