Dimension Data Vietnam
CentrePoint Building, 106 Nguyen Van Troi, TP Hồ Chí Minh
Quy mô công ty : 25-99
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Mô tả công việc
Tóm tắt công việc
Current big project details: delivery a Cisco Packaged Contact Center Enterprise (PCCE) project for a local bank involving Cisco Voice Portal (CVP), Interactive Voice Response (IVR) development and host integration with client’s database using Java, JSP, and JavaScript
- Develop IVR applications using Cisco Call Studio(VXML) and ICM Microapps
- Integrate IVR flows with backend hosts using APIs (http- post method)
- Develop custom elements based on client specific scenarios, for example perform verify/modify pin, announce credit statement details, enquire trading balance, stock price enquiry etc. on the IVR.
- Develop multiple Java Class and extend it from Action Element Base and Implement Element Interfaces for CVP call studio custom element.
- Route calls to the agents based on caller selection (options) and pass correct call variables to display on the finesse agent desktop.
- Troubleshooting and fix bugs raised by the end users for all IVR applications (covering ICM and Finesse) which are being developed.
- Deploy IVR application on SIT and run through the success and failure scenarios before deployed to UAT and production testing.
- Integrate with ICM and troubleshoot the issues on CVP/ICM
- Create dynamic SQL Dynamic queries or stored procedure calls
- Use core Java skill and utilize use struts-2 for developing customized web portal for CVP for uploading media files and enabling or disable for all the hotlines.
These hotlines have multiple self-service applications. Overview for the sections:
Security and Trading IVR functionalities
- Perform security trading
- Enquire order status
- Enquire Stock price
- Manned security trading
- Enquire balance / portfolio
- Enquire Market info
- Perform Investment / Bond trading
- Subscribe IPO
- Transfer Fund
- Cards IVR functionalities
- Fee and Charge Waiver
- Enquire Card Account
- Report Card Loss / Suspicious transaction
- Confirm Receipt of Credit Card
- Enquire about Internet/Mobile Banking
Why You'll Love Working Here
Global Top Employer Brandname:
- Dimension Data Group belongs to NTT Group, one of the biggest Telecommunication and IT corporations in the world (65/ Fortune 500)
- Dimension Data Vietnam is the fasted growing company in APAC
- Dimension Data Vietnam was the Top 3 Performing 2018
Culture:
A good mix of Western and Japanese working culture
Benefits:
- Opportunities to go on company trips to Europe, Australia and SEA Countries
- Opportunities to go on oversea training
- Global medical insurance
- Death & disabilities insurance
- Corporate access to famous Online learning platform (Corusera, Microsoft Learning, Linkedin Learning, Talk Python Training, Mindtools....)
- Events for teambonding and family day
- Creative & young working space
- 15 Annual leaves minimum
- Fixed bonus: 13th-month salary
- Other bonus: depend on roles
- Annual company trip
- Working time: Mon - Fri from 8:30AM to 5:30PM
Yêu cầu công việc
Your Skills and Experience
We expect:
- Programming Language required: Java, JSP, JavaScript, SQL
- Experience: Normally 3 years and above, preferably has the exposure to PCCE, CVP or IVR.
- Language: English speaking
- Travel mode to SG onsite and remotely through VN.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Java
- JavaScript
- JSP
- MS SQL
- IVR
NĂNG LỰC
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Dimension Data Asia Pacific is a leading IT systems integrator.
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.