Tóm lược
Mô tả công việc
Tóm tắt công việc
1. Hardware service:
- Registering and keeping track of all devices (mobile phones, tablets) borrowed by the production teams.
- Examining cellphone unit, observing operation, installing testing program and updating phones’ technical specifications, specific issues and solutions, drivers, tools into Technical Knowledge Data Base Web Tool;
- Updating, repairing and setting up devices software as per production teams's requests. Proposing the advices to resolve device problem (set up GPRS/WAP, Services Book, Wifi setting, critical software issues, firmware issues…) to ensure that all pertinent repair and testing tools and appliances are in proper working condition;
- Managing HW process, observe and optimize the process. Initiating new ideas to increase the efficiency of HW process.
2. IT service:
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
- Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
- Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
- Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
3. IT & Hardware Administration/Management
- Logging, tracking and updating tickets on the Helpdesk System
- Updating the inventory system and keeping them organized in the IT & Hardware store.
- Documenting all knowledge and experiences in the File Sever/Knowledge Base System
Why You'll Love Working Here
Why Join Gameloft?
- You want to be part of an exceptional experience, within a company that is constantly growing.
- You want to work with talented people who are industry pioneers.
- You want to join a global company and meet great people around the world from all walks of life.
- Or, you are just looking for a fun place to work!
What Else Can Gameloft Hanoi Offer You?
- Team work with international talents
- Continuous training and career growth
- Exciting challenges and rewarding recognitions
- Work hard, Play hard
- Lunch allowances
- Sport Clubs for employees.
We can’t wait to find our next great talent!
- Please submit your CV, cover letter and portfolio (if applicable)
- Please note that only selected candidates will be contacted and your CV will be saved in our database for future suitable open jobs.
- Want to learn more? Please visit our Website:
Yêu cầu công việc
Your Skills and Experience
- Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
- Fair English; Speak and Write
- For Junior level: no experience is required
- For Senior level, 2 years of experience in IT supporting/IT Helpdesk is required
- Good knowledge and strong interest in mobile devices, especially operation system of smart phones (Android, Windows Mobiles, iOS, …).
Ngôn ngữ
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English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Android
- Windows
- Linux
- iOS
NĂNG LỰC
- Analytic Skills
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
GAMELOFT, a leading global publisher of digital and social games.
Our greatest reward is seeing that 1 million new Gameloft games are downloaded every day.
The video game and technology industries are changing. To continue to thrive as a leading global publisher of digital and social games over the next years, we must look ahead, understand the trends and forces that will allow us to always provide the best gaming experience and move swiftly to prepare for what's to come. We always prepare for tomorrow today. To allow our fans to play games anywhere, anytime, and on any digital platform, we surround ourselves with exceptionally talented people from across the globe and have built the world’s largest distribution network. This is also how we understand the many cultures that make up our millions of customers worldwide and open our minds to new ideas for each market.