Tóm lược
- Yêu cầu kỹ thuật:
- DevOps ,
- AWS ,
- MS Azure ,
- Active Directory ,
- Web Services ,
- Networking ,
- VMware ,
- Firewall ,
- MS Hyper-V ,
- Ecommerce ,
- GCP
Mô tả công việc
Tóm tắt công việc
This role provides technical support for Clients networks, websites and systems. The role must be able to work night shift (if required), be able to perform remote troubleshooting through diagnostic techniques and determine the best solution or escalate based on the issue and details provided. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment is required.
Technical tasks:
- Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner
- Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote
- Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool
- Manage open requests, incidents and escalate as required
- Maintain the customer servers, network configuration in all Staging, UAT, PROD environment
- Able to work in 3 different shifts (if required) with monthly rotation
- Day shift – from 6:00 AM to 2:30 PM (5 days a week)
- Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
- Night shift – from 10:00 PM to 6:30 AM (5 days a week)
Quality improvement tasks:
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others:
- Take initiative in self-improvement for professional and personal excellence
- Actively take part in Company activities as a leader to contribute building up Niteco's
culture
Why You'll Love Working Here
- Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.
- Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.
- Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.
- Organized training and full support in building your career.
- English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.
- Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.
- Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.
- Employee and family are engaged and taken care by the company via Trade Union activities.
- Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.
- Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.
Yêu cầu công việc
Your Skills and Experience
Language: English competencies at level Conversational
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- Experience working in a customer support environment - phone, email, chat support
- Experience supporting server operating system
- Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)
- Backup Disaster Recovery
- VMware and Hyper-V
- Networking, firewalls configuration
- Active Directory/Security Structure
- Previous experience working in a managed service role is highly regarded
- E-commerce awareness
- Experience of working successfully in a team
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- Have ability to work well in a team and individually
- Have ability to adapt to changing situations, be focused on delivery while ensuring quality
- Have ability to work under pressure and to tight deadlines
Attitudes:
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- DevOps
- AWS
- MS Azure
- Active Directory
- Web Services
- Networking
- VMware
- Firewall
- MS Hyper-V
- Ecommerce
- GCP
NĂNG LỰC
- Proactive
- Analytic Skills
- Creative
- Problem Solving Skills
- Communication Skills
- Work under pressure
- Willing to learn
- Logical Thinking
- Responsible
Thông tin doanh nghiệp
Niteco Vietnam is a world-class software development company.
Niteco is a world-class software development company with expertise in building custom applications, mobile solutions, and implementation of web content management and e-commerce strategies. We are forward thinking and we take pride in delivering a high standard of quality and service to customers.
We are global, with offices in Sweden, Hong Kong and the USA. Our local offices, located in Hanoi and HCM City, are composed of motivated employees from around the world including Vietnam, Sweden, Canada, New Zealand, France, Pakistan, Mexico and South Africa. We build on these international capabilities to foster a work environment that empowers employees to achieve personal and professional excellence.