Tóm lược
Mô tả công việc
Tóm tắt công việc
Position: CRM Genesys Specialist
Location: Ha Do Building, Tan Binh District, Ho Chi Minh City
Benefits:
Location: Ha Do Building, Tan Binh District, Ho Chi Minh City
Benefits:
- 13th Salary Fixed and KPI Bonus
- PVI Health Care
- 24/7 Accidental Insurance
- 100% Social Insurance Pay
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment.
- Apply Latest Financial Technology in the World
Key Responsibilities:
- Work mainly with Genesys dialing system to provide L1 support service with issue identification & troubleshooting; escalation, solution verification and measurement of post improvement implementation
- Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
- Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration…
- Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
- Play a partial role of helpdesk coordinator between Telesales call center and IT helpdesk for incident & request related to accounts, LDAP, software, place, telephone…
- Other ad-hoc task assignments
Requirements:
- University degree in IT or related fields
- Good knowledge about Support Model such as ITIL, GSPHD is advantage
- Knowledge of CTI/Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP…is advantage.
- Be able to do multi tasks, set priorities, work under pressure and provide on job training
- Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional/diverse teams
- Experience working in the IT Support position or similar positions in Call Center….. is advantage
- Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR… is advantage
- English Skill: Pre - Intermediate Level ( Able to read & write)
Our desire is to attract more talented people to develop strong human resources for the company in particular and for Vietnam in general. Home Credit Vietnam offers you not only a job but a long-term career driven by you.
Joining Home Credit Vietnam will be the foundation for you to build a professional, dynamic, energetic working performance. We believe that employees are engaged and developed in a professional working environment will play important roles for the company’s sustainable growth
If you are an entrepreneurial, motivated, career- oriented who desire to succeed and want to be recognized, join us. At Home Credit Vietnam, we provide optimal policy, attractive benefits, and clear career plan for our people as well as many development opportunities for those who have the passion and the will to take challenges.
Joining Home Credit Vietnam will be the foundation for you to build a professional, dynamic, energetic working performance. We believe that employees are engaged and developed in a professional working environment will play important roles for the company’s sustainable growth
If you are an entrepreneurial, motivated, career- oriented who desire to succeed and want to be recognized, join us. At Home Credit Vietnam, we provide optimal policy, attractive benefits, and clear career plan for our people as well as many development opportunities for those who have the passion and the will to take challenges.
Yêu cầu công việc
Position: CRM Genesys Specialist
Location: Ha Do Building, Tan Binh District, Ho Chi Minh City
Benefits:
Location: Ha Do Building, Tan Binh District, Ho Chi Minh City
Benefits:
- 13th Salary Fixed and KPI Bonus
- PVI Health Care
- 24/7 Accidental Insurance
- 100% Social Insurance Pay
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment.
- Apply Latest Financial Technology in the World
Key Responsibilities:
- Work mainly with Genesys dialing system to provide L1 support service with issue identification & troubleshooting; escalation, solution verification and measurement of post improvement implementation
- Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
- Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration…
- Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
- Play a partial role of helpdesk coordinator between Telesales call center and IT helpdesk for incident & request related to accounts, LDAP, software, place, telephone…
- Other ad-hoc task assignments
Requirements:
- University degree in IT or related fields
- Good knowledge about Support Model such as ITIL, GSPHD is advantage
- Knowledge of CTI/Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP…is advantage.
- Be able to do multi tasks, set priorities, work under pressure and provide on job training
- Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional/diverse teams
- Experience working in the IT Support position or similar positions in Call Center….. is advantage
- Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR… is advantage
- English Skill: Pre - Intermediate Level ( Able to read & write)
Our desire is to attract more talented people to develop strong human resources for the company in particular and for Vietnam in general. Home Credit Vietnam offers you not only a job but a long-term career driven by you.
Joining Home Credit Vietnam will be the foundation for you to build a professional, dynamic, energetic working performance. We believe that employees are engaged and developed in a professional working environment will play important roles for the company’s sustainable growth
If you are an entrepreneurial, motivated, career- oriented who desire to succeed and want to be recognized, join us. At Home Credit Vietnam, we provide optimal policy, attractive benefits, and clear career plan for our people as well as many development opportunities for those who have the passion and the will to take challenges.
Joining Home Credit Vietnam will be the foundation for you to build a professional, dynamic, energetic working performance. We believe that employees are engaged and developed in a professional working environment will play important roles for the company’s sustainable growth
If you are an entrepreneurial, motivated, career- oriented who desire to succeed and want to be recognized, join us. At Home Credit Vietnam, we provide optimal policy, attractive benefits, and clear career plan for our people as well as many development opportunities for those who have the passion and the will to take challenges.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- CRM
- ITIL
- LDAP
- Router
- SIP
- Foundation
NĂNG LỰC
- Work under pressure
- Problem Solving Skills
- Dynamic
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Home Credit Vietnam Finance focus on lending to consumers seeking purchases of durable goods.
Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.