California Fitness & Yoga Centers

Tóm tắt công việc

Position Summary: The IT Support Officer is the first point of contacts to enhance IT Support service delivery, and assure that high-quality IT services are brought to every clubs and offices

Key Duties & Responsibilities:

Managing User support activities:

• Installing and configuring computer hardware operating systems and applications
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Supervise subordinate if any to monitor and maintain the computer system
• Supporting the roll-out of new applications
• Setting up new users’ accounts and profiles and dealing with password issues
• Support in resolving Hardware issues through escalation of issues with Hardware partners

Compliance with IT Policies

• Ensures that no user in the company has access to programs other than needed to perform the job
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on computers

Professional Development

• Testing and evaluating new technology
• Working with vendor for up to date hardware and software.
• Advises on PC improvements, such as hardware procurement

Stakeholder Liaison

• Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
• Maintain user confidence and protect operations by keeping information confidential

Systems Delivery

• Ensure proper escalation paths from the Service Desk Team exist into key subject matter experts within the business and IT teams

Shift requirement:

• Flexibility in relation to the rota, available to work night duty across 7 nights (Monday to Sunday)
• Up to the rota, but the work is around 8 hours per day and 5.5 days per week (day & night shifts)

Experience:

• A dynamic professional with at least 3 year of IT professional experience.
• Hands-on, possess a high energy level and good team player

Knowledge & Skills
Essential

• Good English speaking & writing, familiar with supporting foreigners
• Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders.
• Strong attention to detail and high standard of quality for deliverable creation
• Strong customer focus and demonstrates a service oriented culture
• Proactive in identifying opportunities for improvement within the business and taking ownership of actions
• A passion for Service Improvement
• Knowledge of ITIL disciplines
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Able to manage and prioritize and tasks and time efficiently
• Self-motivated