ZTE Corporation

Tóm tắt công việc

· Develop program-specific job aids for delivery of wide-scale program rollouts

· Creation of detailed schedule for specific projects

· Review progress against plans and schedules; analyze, expose and resolve deviations

· Provide project guidance and direction to all project team members, including third party contractors

· Coordinate all activities of contractor and customer during the rollout

· Provide big picture analysis and recommendations for cost savings on projects, programs and delivery process

· Prepare, distribute and present reports on project status to project stakeholders

· Identify project level risk

· Single point of contact for all related activities in the region

· Escalation point for network relevant failures and events in the region

· Proactively manage changes with third party contractor and customer

· Manage and maintain customer relationship

· Regional project team setup and staffs skill improvement

· 5+ years experience working with telecommunications vendors in project management role

· Ability to work on multiple large-scale complex projects (wireless & transmission)

· Proven ability to manage and interface with large multi-functional project teams. Proven ability to work efficiently and independently, multi-task, forecast, manage, meet stringent deadlines and achieve project goals.

· Excellent customer service skills with the ability to maintain a professional demeanor at all times regardless of situation.

· Demonstrated heightened sense of urgency in resolving customer issues in order to constantly achieve a positive communication environment with customers.

· Proficient use of Microsoft Office including Excel, Word, Project, and PowerPoint

· Previous experience in a customer or client service related support/associate role is preferred.

· Ability to communicate in English