Dimension Data Vietnam
CentrePoint Building, 106 Nguyen Van Troi, TP Hồ Chí Minh
Quy mô công ty : 25-99
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- Networking ,
- MS Office
Mô tả công việc
Tóm tắt công việc
Job Description
Ensure client satisfaction
TS Implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The TS Implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. TS Implementation Engineers (L2) escalate complex problems to the relevant third parties.
Compile and maintain project administration
The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. TS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.
Conduct presentations
The TS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.
Provide telephonic, remote and on-site support to clients
The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Act on specialist knowledge
The TS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.
Behavioural skills
As corporate citizens they practice two-way communication and listens to understand other’s point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
Why You'll Love Working Here
Global Top Employer Brandname:
- Dimension Data Group belongs to NTT Group, one of the biggest Telecommunication and IT corporations in the world (65/ Fortune 500)
- Dimension Data Vietnam is the fasted growing company in APAC
- Dimension Data Vietnam was the Top 3 Performing 2018
Culture:
A good mix of Western and Japanese working culture
Benefits:
- Opportunities to go on company trips to Europe, Australia and SEA Countries
- Opportunities to go on oversea training
- Global medical insurance
- Death & disabilities insurance
- Corporate access to famous Online learning platform (Corusera, Microsoft Learning, Linkedin Learning, Talk Python Training, Mindtools....)
- Events for teambonding and family day
- Creative & young working space
- 15 Annual leaves minimum
- Fixed bonus: 13th-month salary
- Other bonus: depend on roles
- Annual company trip
Yêu cầu công việc
Your Skills and Experience
- Has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician
- Experienced in ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).
- 3-5 years experienced in setup and config network and security infrastructure
- Good knowledge in Network and Security
- SI background will be preferable
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Networking
- MS Office
NĂNG LỰC
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Dimension Data Asia Pacific is a leading IT systems integrator.
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.