Dimension Data Vietnam
CentrePoint Building, 106 Nguyen Van Troi, TP Hồ Chí Minh
Quy mô công ty : 25-99
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- Networking ,
- CCNA ,
- Cisco ,
- CCNP ,
- Wireless ,
- Domain ,
- Cisco Switch ,
- Router ,
- Architecture
Mô tả công việc
Tóm tắt công việc
Job Description
- Ensure operational infrastructure
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
- Identify problems and errors
The L1 Field Engineer proactively identifies problems and errors and as they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Ensure resolution of incidents and requests
Investigate first line support calls assigned and identify the root cause of incidents and problems. Ensure the efficient and comprehensive resolution of incidents and requests. Escalate to L2 Support Engineer when unable to resolve within the stipulated time and/ or with the provided work instructions.
- Incident management
They ensure incidents are updated with progress and resolution details in a timely manner using the ITSM Mobile Apps.
- Shift handover
L1 Field Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. Complete and maintain any shift handover schedules.
Next career steps
Service Delivery Field Support Engineer (L2)
Why You'll Love Working Here
Global Top Employer Brandname:
- Dimension Data Group belongs to NTT Group, one of the biggest Telecommunication and IT corporations in the world (65/ Fortune 500)
- Dimension Data Vietnam is the fasted growing company in APAC
- Dimension Data Vietnam was the Top 3 Performing 2018
Culture:
A good mix of Western and Japanese working culture
Benefits:
- Opportunities to go on company trips to Europe, Australia and SEA Countries
- Opportunities to go on oversea training
- Global medical insurance
- Death & disabilities insurance
- Corporate access to famous Online learning platform (Corusera, Microsoft Learning, Linkedin Learning, Talk Python Training, Mindtools....)
- Events for teambonding and family day
- Creative & young working space
- 15 Annual leaves minimum
- Fixed bonus: 13th-month salary
- Other bonus: depend on roles
- Annual company trip
Yêu cầu công việc
Your Skills and Experience
Education required
- High school or associates degree (diploma) or equivalent experience
Certifications required
- CCNA
Additional certifications (preferred):
- Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
- Cisco Certified Network Professional - Wireless (CCNP-W)
- Cisco Certified Network Professional - Security
- Check Point Certified Security Expert (CCSE)
- Certified Partner SE - Security
- Cisco Certified Network Professional - Data Center (CCNP-DC)
- Blue Coat Certified Proxy SG Professional
- Cisco Certified Network Professional - Voice (CCNP-V)
Work experience required
- 0-2 years’ work experience
- 0-1 years’ experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organisation.
- Working knowledge of management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security etc)
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Networking
- CCNA
- Cisco
- CCNP
- Wireless
- Domain
- Cisco Switch
- Router
- Architecture
Thông tin doanh nghiệp
Dimension Data Asia Pacific is a leading IT systems integrator.
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.