Tóm lược
- Yêu cầu kỹ thuật:
- JavaScript ,
- AngularJS ,
- ReactJS ,
- JSON ,
- HTML ,
- Jira ,
- REST ,
- SaaS ,
- Salesforce ,
- Confluence ,
- GraphQL ,
- Zendesk
Mô tả công việc
Tóm tắt công việc
● Delivering end to end support for Skedulo customers by being responsive and tailoring each technical response
● Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
● Demonstrating efficient work practices to ensure that not only objectives and contracted Service Level Agreements (SLAs) are met, but making sure our customers are supported and kept updated constantly.
● Liaise directly with customers, including high level customer stakeholders
● Provide assistance as a subject matter expert for Core product bugs and issues as well as customisation and CX delivery issues with Skedulo.
● quickly facilitate the resolution of issues for clients, provide liaison between clients, customer success team, CX Delivery and engineering, globally
● Ability to understand and discuss technical issues with engineering/development staff, and translate this to layman's terms for the customer
● Understanding support SLAs and contracted response/resolution times for both standard support and paid premium tiers
● Utilising ticket management systems and support focused tools (Zendesk, and logging tools)
Why You'll Love Working Here
● We offer highly competitive benefits packages to keep you healthy, happy, and operating at your best.
● We give you the autonomy to work remotely and collaborate online with our global team
● We support your ongoing education and learning as a valued teammate.
● Kitchen stocked with snacks & drinks
● Competitive paid PTO package
● Healthcare for Employee & Family
● Learning Stipend
● Working in a company experiencing great growth.
Yêu cầu công việc
Your Skills and Experience
MINIMUM QUALIFICATIONS
● Must have excellent written and oral English communication skills in order to speak with our customers.
● Must have at least 1+ year's previous experience working as a Technical Support Specialist in a complex environment, preferably SaaS industry experience.
● Must have a strong teamwork ethic
PREFERRED SKILLS/EXPERIENCE
● Preferred candidates will have at least 2+ years experience in a similar role
● Preferred candidates will have the ability to multitask between different support channels and issues, while communicating and collaborating internally.
● Preferred candidates will have the ability to digest technical documentation (Statements of Work and As-Built documents etc)
● Preferred candidates will enjoy problem solving while learning, developing and applying new skills along the way.
● Preferred candidates will have good knowledge of web server technology, REST, JSON and GraphQL.
● Preferred candidates will have working knowledge of HTML and Javascript. Angular 1 and/or React.
● Preferred candidates will have working knowledge of the Atlasssian suite, JIRA, Confluence and Zendesk.
● Preferred candidates will have the ability to do multiple levels of analysis with either front-end developer skills or back-end
● Preferred candidates will have working knowledge in using Salesforce
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- JavaScript
- AngularJS
- ReactJS
- JSON
- HTML
- Jira
- REST
- SaaS
- Salesforce
- Confluence
- GraphQL
- Zendesk
NĂNG LỰC
- Communication Skills
- Teamwork
- Documentation
- Problem Solving Skills
- Analytic Skills
Thông tin doanh nghiệp
Skedulo is empowering over 50,000 deskless workers to do their best work.
Skedulo is the platform for intelligent mobile workforce management. We help organizations manage their mobile workforces to delight their customers and engage their employees. Skedulo is the new standard for deskless workforce productivity.
The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities, including native integrations to Salesforce. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.