VPBank

Tóm tắt công việc

- Perform initial Priority assessments and take control of Incident and Triage Management for IT
- Coordinate and Communicate with all levels of management regarding Priority 1, 2, and if required incidents
- Ensure incidents are captured, escalated to appropriate L2 support and timely service restorations of IT errors & issue resolutions
- Support rotating on-call support for Level 1, 2, and if required, Level 3
- Ensure the correct technical staff is working on incidents. Make necessary escalations if staff are not responding to critical and high incidents in the necessary support hours.
- Contribute with enhancements of process and tool for incident management
- Contribute in measuring and improving incident management base on experiences and international standard.
- Chairing the incident and problem review meetings to find the root cause.
- Chairing the incident and problem review meetings to find the root cause.
- Training, communication about Incident Management process and tool services

1. Educational Qualifications: At least Bachelor’s degree about IT, Finance, Audit, Compliance

2. Relevant Experience
- At least 7 years of relevant experience Services management and IT Operations
- Good skill about present, negotiation, and drive to resolve IT issues and errors
- Good skill in project management
- Deeply knowledge about IT Services Management, IT infrastructure, and IT services/system Architecture
- English proficiency

3. Relevant Knowledge/ Expertise
- ITIL: IT Infrastructure Library a framework of best practices for delivering IT services
- ISO/IEC 20000: considered the international standard for IT service management and delivery
- PMP: Project Management
- MCSA, MCSE: Microsoft Certified Systems Administrator/ Engineer
- CCNA: Cisco Certified Network Administrator
- DBA: Database Administrator (SQL and Oracle)

4. Skills

Leadership skills
- Self-motivator and can work as lead with minimal supervision
- Demonstrated leadership, supervisory, planning and change management skills
- Excellent oral, negotiation, written and presentation skills to communicate / persuade and influence decision-making, paired with active listening skills
- Advanced analytical and problem-solving skills
- Subject matter expertise for area(s) of responsibility

Technical skills
- Fast and responsible IT manager with strong customer focus
- Deeply understand about industry standard/ framework and apply in works
- Strong experiences in IT Operations and Risk management
- Ability to write quality management reporting
- Understand about architecture, infra of complex services/system, and database administrator
- Understand products, services and IT tools in the banking sector

BENEFITS
- Competitive salary and bonus package
- Staff loan with special interest rates
- Traing courses based on the job, Training framework/Learning RoadMap for each position
- Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);
- Annual leave (varied based on job grade)
- Travel allowance
- A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding…)
- Working time: from Monday to Friday & 2 Saturday mornings/month