TOG recruitment

Tóm tắt công việc

For one of our clients, TOG recruitment is looking for a Senior IT Specialist (ERP/BI), to work in Ho Chi Minh city. As such, you always will be working with the latest proven technologies in a state of the art office with an open environment. 

• Protect and ensure the stability of operational systems as well as maintain the integrity of the data they contain
• Assist with testing new releases of Application systems prior to use in a production environment.
• Create documentation and provides user orientation and training in new/modified applications.
• Provide Enterprise/multi-tier Application Support for internal application platforms
• Define and respond to alerts and incidents per agreed SLAs
• Improve early detection of issues through automation
• Drive improvements to the change and release management processes to ensure optimal success ratios
• Partner with Infrastructure and Application teams during system design and development to identify and recommend changes to improve system performance
• Provide timely resolution and communication of tickets in the production support queue
• Troubleshoot, isolate, resolve and report on production issues
• Determine the root cause of incidents and make recommendations for prevention in the future
• Collaborate with hardware and software teams to prioritize known defects and intermediate workarounds
• Produce BI, Dashboard, KPI / trend / ad

• Minimum of 2 years Microsoft Dynamics AX (AX 2012/D365) implementation experience including the following modules: Retails, Procurement and Sourcing, Financial Modules.
• Ability to learn quickly
• Thinks clearly and calmly under pressure
• Places emphasis on client satisfaction
• Learns new concepts quickly and thoroughly
• Investigates problems to establish real or hidden causes
• Solves complex problems with creative solutions