FE Credit

Tóm tắt công việc

OBJECTIVES

• Design, plan execution and monitor performance of actions, aimed to ensure achievement of targeted conversion rate to products of leads in Direct To Customer channel, and compliance with P&L targets. Under guidance of   Head of Digital Product Development & Management Department drives actions to achieve success of the product

KEY RESPONSIBILITIES

• Regularly review and ensure the fulfillment of all digital product strategy and distribution of respective product lines
• Cooperate with lending, card or bancassurance product owners to develop new product on D2C channel according to the market situation and in line with actual strategy
• Design and implementation of changes to customer journey, on-boarding process
• Support establishment and ensure achievement of conversion benchmarks on product, source and partner level for D2С channel
• Responsible for implementation of corrective actions for operational processes related to support of customer journey – drop off management, customer support, underwriting, collections, disbursement and repayment processes
• Coordinate fulfillment of product development roadmap. On the weekly basis consolidate and provide to the upper management product status report
• Regularly collect market situation update to have a clear and actual understanding of competition and FE Credit’s products in that context
• Other tasks assigned by upper management

See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

Company's Benefits
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPI bonus
- Performance rewards and awards
Insurance:
- Accident insurance
- Health insurance
Events and activities:
- Christmas
- Year End party
- Team Building
- Family Day
- Sport Day

• Bachelor Degree in Business Management, Economics, Finance (degree from the leading foreign university is an advantage)
• At least 5 years of working experience in Banking & Finance, out of which at least  years in eCommerce/Digital Marketing or On-Line Consumer Finance
• Experience of Vietnam market or relevant experience in developing markets
• Experience and proven track record in product development, portfolio management, business technology
• Understanding of Consumer Finance & Retail Banking
• Proven track record as product manager
• Language requirements: English – fluent, Vietnamese - optional
• Quantitative and qualitative analytical methods
• Project management
• Problem solving
• Self-motivation
• Strong communication skills
• Decisiveness
• Negotiation and conflict management
• Ability to work under pressure and time management