Nakivo

Tóm tắt công việc

• Must be able to clearly communicate via phone, email and instant messaging with end users and technicians.
• Record, maintain and update issues in the Incident Management system.
• Keep customers informed on the status of their requests.
• Resolution of the simplest issues - following knowledge base articles and procedures.
• Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
• Escalate incidents to level2 support.
• Identify recurring issues.

The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 70 and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering

• Flexible working hours: Office opens from 6.00 AM to 10.00 PM
• 13-month bonus & performance bonus
• 100% salary on probationary period
• Private health care package
• Premium health care check
• Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
• Up to 15 annual leaves/year and additional leaves (up to 3 days)
• Team building
• Free and un-limited snack, tea, coffee and by-choice request.

• English: conversational level
• Basic IT background
• Must be customer and detail oriented.
• MS Windows, MS Office
• Basic VMware knowledge – nice to have
• 1+ Years of technical support or IT desk side support
• Experience working with Incident Management systems.