Tóm lược
Mô tả công việc
Tóm tắt công việc
With over 40 years of experience, Hansen Technologies is a leading global provider of customers of customer care, billing software, and data management systems across 80 different countries with specializations in the utilities and telecommunications industries. We are successful because at Hansen, our people focus on our customers. On solving problems. On transforming customer experiences, because CX is in our DNA. With 1500 people across 31 offices globally, our people bring deep expertise, that drives innovation and ideas to ensure we deliver exceptional products and services.
This role will be working with our HUB team in Ho Chi Minh City, Vietnam.
The Role
The Product Owner will act as a senior resource with extensive experience developing information systems. The ideal applicant will understand and analyze business problems and translate business requirements into a workable solution.
How you will contribute
On a daily basis, you will:
- Support the Ahead of the Curve initiative as a product owner
- Manage the process of estimating work effort for new projects and software modifications; Identify potential project risks to assist the project manager and other stakeholders
- Build expertise in Hansen products and the global utilities industry, through e-learning coursework and communicating daily online with our product experts in Australia
- Maintain a backlog of Agile stories (groomed and estimated) that will be assigned to the Vietnam development team, understand their priorities, update job statuses in the Jira system, and provide progress reports
- Work with Agile delivery teams to prioritize backlog items, take ownership of user story writing, ensure the team understands the backlog, and contribute to team meetings (planning, reviews, etc)
- Support the local development team in Vietnam to understand how the product should function (training, advice, investigation)
- Manage the team that reviews and tests software modifications to ensure they meet the original client requirements
- Competitive Market Rate Salary - full salary (including SI contribution) during the probation period and 13th-month salary
- Twice yearly salary review
- Full participation in the annual Hansen Profit Share Program
- Great Leave Options – including 12 days annual leave during Year 1, increasing to 15 days annual leave and 12 days paid sick leave per year).
- Premium healthcare for employee and dependents (spouse and {all} children and support for parents). Also, free comprehensive annual check-up for employees.
- High-speed Internet credit: VND 5,5million/year
- Wellness benefit: VND 2million annually for fitness package/devices
- Free lunch, snacks, and drink in our new modern offices, which have a cool open atmosphere with an outdoor cafe, bar, and recreation area in District 2 – including free scooter parking
- Continuous Learning and Development, including personalised LinkedIn Learning – online content platform.
- Work from Home opportunities supported.
- Reward and Recognition - Company sponsored trips and events, tenure milestones and global recognition program.
- New, modern developer laptop, 2 large monitors, and headset.
- An international work environment, highly skilled colleagues to learn from both locally and globally where you can develop your IT career and English skills.
Yêu cầu công việc
Essential
- Fluent written and verbal English, with proven ability to write professional English documentation
- Minimum 2 years of commercial experience as a Product Owner, Business Analyst or Trainer (or appropriate tertiary certifications)
- Strong analytical skills; ability to understand complex processes with rigorous attention to detail
- Professional communication skills, including familiarity with collaboration tools (e.g. Skype, MS Office (Teams))
- Ability to work flexible hours, particularly earlier in the day (cross-over with New Zealand / Australia time-zones)
- Familiarity with the Agile software development methodology
Desirable
- Experience with CRM, CIS, or Billing systems
- Experience in the utilities industry
- Experience in pre-sales activities (software demo, RFP response, sales collateral) in the IT industry
- Ability to travel internationally for onsite meetings
- Experience with Atlassian toolset (Jira software)
Ngôn ngữ
-
English
Nói: Fluently - Đọc: Fluently - Viết: Fluently
Yêu cầu kỹ thuật
- BA
- MS Office
- CRM
- Jira
- CIS
NĂNG LỰC
- Documentation
- Analytic Skills
- Detail oriented
- Communication Skills
- Agile
- Flexible
Thông tin doanh nghiệp
Hansen Technologies is a global enterprise software company.
We focus on billing and customer care solutions for the energy, pay media and telecommunications markets. We have customers and development centers around the world. We are in the process of opening our first Vietnam based development center in Ho Chi Minh City. Our systems are predominantly web based enterprise applications and span both the .NET and java arenas.
Hansen Technologies is a publicly traded company on the Australian stock exchange that delivers leading customer care and billing solutions to the energy, utilities, Pay TV, and telecommunications industries worldwide. We have development shops across the world including Shanghai, Melbourne, Auckland, Buenos Aires, New York City, San Diego among others. We are well versed in the latest technologies and methodologies.