SCC

Tóm tắt công việc

- Monitoring and maintaining Infrastructure, Backup environments
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to test, production environments, attending
CABs where necessary
- Perform root cause analysis on recurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure, Backup environments as necessary
- Contribute to the continuous improvement programs of all technology platforms across the
datacenter
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in
accordance with corporate ISO accreditation levels.
- Troubleshooting infrastructure, backup incident
- May be required to occasionally to fill in single shifts on managed services shift roster
- Assist engagement with projects to ensure design of technical solutions are in line with the
requirements of database team, developer team
- Assist with acceptance into service into operational support for all new implementations and
enhancements/upgrades

***Mandatory skills:
- Minimum 5 years’ experience in Infrastructure area
- Strong background with compute technologies in large-scale deployments
- Advanced technical Knowledge and hands on experience in the below technologies or
variants of in an enterprise level support environment:
• Microsoft Windows Server products
• Microsoft AD (Active Directory) and integrated elements/technologies such as DNS,
GPO, DHCP, AD DS, AD FS, RBAC, DFS, DFSR, NPS
• Microsoft Windows Update WSUS
- Advanced technical knowledge of Exchange technologies (Exchange 2016, Exchange
Online\Office 365)
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi,
DRS, vMotion, HA, FT, SRM)
- Advanced technical knowledge of NetBackup, Backup Exec
- Advanced technical knowledge of Symantec endpoint protection SEP
- Advanced technical knowledge of Citrix XenApp
- Advanced technical knowledge of SAN with NetApp OnTap 9.x, SnapCenter, Brocade
- Advanced technical knowledge of Monitoring with SCOM
- Server Hardware Support (HP/IBM/HWW)
- Ability to use the ITSM tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working
for an international company with travel to and from Vietnam
- Document new and existing processes
- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and
incidents

*** Desirable Requirements
- ITIL qualification or awareness of the ITIL processes
- Experience with Service provider ticketing toolsets like ServiceNow
- Scripting and Automation knowledge
- Degree in Computer Science or equivalent preferred
- Experience of design and delivery within Wintel, VMware, Exchange and Citrix
environments
- French communications skills