KMS Technology

Tóm tắt công việc

Acknowledgement of Covid-19 pandemic.

All KMSers will need to working from home to ensure safety. New member will get designated supports:

• Working devices will be delivered at door upon the new member's joining date
• Onboarding will be organized virtually by both the HR personnel and the new team.
• The HR personnel will be available for any support needs of the new member.

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Your key responsibilities: 

• Collaborate with all tiers of support to triage issues, file and update bug reports, and provide workflow and technical solutions. 
• Provide technical support services to customers  while liaising internally with pre-sales, product and engineering teams. 
• Resolve issues in your queue while creating repeatable, steps-based documentation for both internal and external audiences. 
• Provide direct 1st, 2nd and 3rd line support to customers. 
• Triage and work on incoming issues to bring them to quick resolution defined
• Standard services utilizing strong troubleshooting skills. 
• Work with Linux and Windows servers in a system admin capacity to resolve complex problems. 
• Work on network related issues, narrowing down the variables (switches, routers, LAN, VPN, Active Directory) to help isolate problems to a specific device, port, protocol, etc. 
• Work closely with Engineering and Product Management to recommend and implement cutting  edge enhancements and features that expand our customer base and provide an improved customer  experience. 
• Deploy cloud-based servers using virtualization and containerization.
• You’ll query SQL and PostgreSQL databases to help gain a better understanding of customer issues.
• Compliance with security policy
• Work on-shift (overtime compensation applied) after working hours and weekends as scheduled (if needed).

Want to be the Best? Join KMS!
It’s positive to claim we’re one of the top IT companies in Vietnam:

• From Vietnam, we have crafted brilliant products for millions of global users.
• We build awesome global products to conquer the world from Vietnam: QASymphony, Kobiton, Katalon, Witurn, Sprynkl and many more to come.
• We’re committed to investing in our people and building a workplace you’ll love coming to every day.

Perks you 'll love at KMS:

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
• Attractive Salary and Benefits
• Performance appraisals every year
• Onsite opportunities: short-term and long-term assignments in U.S, Europe, Asia.
• Flexible working time
• Various training on hot-trend technologies, best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Skills/experience you need to be successful

• Min 3.5+ year of experience in Technical Support, System Admin
• Experience of Linux administration; fluent in Linux standard command line program
• Ability to identify/resolve issues in end user sides
• Good communication and English skills (minimum Intermediate level) to work with end users and client
• Strong experience with network related issues (switches, routers, LAN, VPN) to help isolate problems to a specific device, port, protocol, etc
• Experience in operating relational databases (MS SQL, MySQL, MariaDB, Oracle); Experience using SQL query and PostgreSQL databases to help gain a better understanding of customer issues
• Education/training preferred:

Nice to have:

• Experience Active Directory and LDAP administration
• Ability to learn and adopt programming using scripting languages such as Python, SQL, Bash
• Good knowledge of Network architecture (on-premise and Cloud); Strong experience with networking skill set - TCP/IP & managing linux servers in system administration
• Good knowledge and experience in multi-platform: Microsoft, Linux, macOS; Strong Linux troubleshooting experience
• Experience deploying cloud-based servers using virtualization and containerization
• Strong knowledge of server, storage and backup infrastructure
• Strong knowledge of Security: System hardening (on-premise and Cloud), System Monitoring, Patching, Data Loss Prevention (DLP)...
• Open to learn cloud technologies (AWS, AZURE, GC, or OpenStack)
• Have knowledge about ISO27001, ITIL