Seal Commerce

Tóm tắt công việc

About You…

• You are an active listener and passionate about understanding user needs, pains, and behaviors
• You are analytical in identifying patterns and trends through data
• You are sensitive to market changes.
• You are an objective thinker, without prejudice when analyzing problems

You Will…

You will join the product team to enhance the customer experience in our product ecosystem for thousands of global customers through conducting research, analysis, products improvement, etc. 

• Understanding user behaviors to see how they interact with the systems and under what context.
• Adapt, manage, and innovate research practices including quantitative and qualitative user research projects to meet the team’s needs
• Analyses data to turn data into information, adapting methods as needed effectively.
• Identifying and defining new opportunities for process improvement.
• Creating personas and customer journeys, empathy maps to define the user’s usage & attitude, needs/unmet needs to provide solutions.
• Work closely with Product design team members and other stakeholders  to identify and evaluate research topics
• Documenting, presenting all studies from research to share with all PO, UX controllers.

WE OFFER...

🍀 Compensation & Benefits Package:

• 12 remote working days/year
• Days off: Public holidays, and on top of that, 12 paid days off/year.
• Working Time: Mon - Friday
• No OT
• Monthly Company Team Building, Travel 1-2 times/year
• Performance review: 2 times per year.
• 13th-month salary bonus.
• Yearly performance bonus.
• Monthly Incentive Payouts Awards for "Employees of The Month"
• Weekly shoulder massage treatment.
• Social insurance & Health insurance for team members.
• Annual Health Checkup at the top clinic in Vietnam
• Address: 16th floor, TNR Tower 54A Nguyen Chi Thanh street, Dong Da, Hanoi

🍀 Working Environment: 

• Learn product-thinking and customer-centric mindset.
• Collaborative and supportive environment
• Young and passionate colleague
• Professional and creative office view
• Clear & Scientific Agile Framework on the whole company workflow & culture.
• Ability to join in every step of product development, from research, brainstorming, prototype, wireframe for tracking & analysis. You are able to work as a member of a full process of product development. Even working with the CEO on new ideas or discussing with marketing, customer support teams. We want to develop and grow a strong product development team with expertise and skills we can be proud of through different products and battles.

• Job Level: Junior - Middle.
• 1-2 years or more in Market Research/UX research or any other research experience.
• Strong portfolio of past work experience that demonstrates generative and evaluative research, from managing to executing research.
• Critical thinking and problem-solving skills.
• Self-starter with a strong sense of curiosity
• Knowledgeable in using supporting tools to analyze and organize findings
• Experience with frameworks to evaluate and measure the effectiveness of a feature
• Knowledge in statistics and data analysis is a plus
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with internal stakeholders
• A strong desire for creative problem-solving with a positive attitude
• A portfolio demonstrating relevant design capabilities is required. Applications without portfolios will not be reviewed.