Hansen Technologies

Tóm tắt công việc

With over 40 years of experience, Hansen Technologies is a leading global provider of customers of customer care, billing software, and data management systems across 80 different countries with specializations in the utilities and telecommunications industries. We are successful because at Hansen, our people focus on our customers. On solving problems. On transforming customer experiences, because CX is in our DNA. With 1500 people across 31 offices globally, our people bring deep expertise, that drives innovation and ideas to ensure we deliver exceptional products and services.

This role will be working with our ICX team in Ho Chi Minh City, Vietnam.

The Role   

In this position, your responsibilities will include, but may not be limited to:

•  Working with our clients, project, and scrum teams develop solutions based on a detailed understanding of client requirements. The primary areas of focus would be in Customer Care, Billing, and Provisioning areas of business support.
• Responsible for managing a scrum team of developers and quality assurance engineers.
• Identifies and documents business rules, functional capabilities, and business events; relates business rules to the process model and develops an appropriate software configuration for the client.
• Conducts gap analysis between current and to-be states; identifies gaps and defines and documents requirements to close gaps. Acts in a consultative role to customers on industry best practices.
• Participates in the design of the application’s functional model and system architecture.
• Identifies and reports risks throughout the life of the project and provides mitigation strategies for those risks.
•  Reviews quality assurance deliverables during the acceptance phase to ensure all requirements have been tested.
• Prepares business proposals and presents Hansen's development capabilities to prospects and clients.
• Acts as the team subject matter expert and coordinates with business partners when more outside information is needed.
• Trains clients in the use of software particular to the clients’ operation.

• Competitive Market Rate Salary - full salary (including SI contribution) during the probation period and 13th-month salary
• Twice yearly salary review
• Full participation in the annual Hansen Profit Share Program
• Great Leave Options – including 12 days annual leave during Year 1, increasing to 15 days annual leave and 12 days paid sick leave per year).
• Premium healthcare for employee and dependents (spouse and {all} children and support for parents). Also, free comprehensive annual check-up for employees.
• High-speed Internet credit: VND 5,5million/year
• Wellness benefit: VND 2million annually for fitness package/devices
• Free lunch, snacks, and drink in our new modern offices, which have a cool open atmosphere with an outdoor cafe, bar, and recreation area in District 2 – including free scooter parking
• Continuous Learning and Development, including personalised LinkedIn Learning – online content platform.
• Work from Home opportunities supported.
• Reward and Recognition - Company sponsored trips and events, tenure milestones and global recognition program.
• New, modern developer laptop, 2 large monitors, and headset.
• An international work environment, highly skilled colleagues to learn from both locally and globally where you can develop your IT career and English skills.

Our ideal people will:

Have working knowledge or experience in: 

• Minimum 3 years experience as an analyst on full life project implementation efforts
• Proven experience in understanding the problem domain and translating its requirements into the appropriate Information Technology solution using formal software engineering practices
• Ability to define the problem domain in terms of business processes and business rules, and to analyze and document the requirements for functional capability
• Effectively define the Software Configuration Management process for the configuration effort
• Write reports, business correspondence, and procedure manuals.
• Fluency in English is required,

Technically you will understand and have worked with some (or all):

• The ability to work in the Atlassian suite of products like JIRA and Confluence is also a plus
• Understanding of Agile environment and working knowledge of SDLC is a plus

Understand: across some (or all):

• Domain experience in ERP industry is preferable
• Large scale integration projects and performance
• Experience with continuous delivery and integration.

Be recognized for the following attributes:

• Delivers High-Quality Work
• Effective Communicator (internally and externally – strong verbal and written English)
• Critical Thinking and Problem Solving
• Resilient and able to easily adapt to change
• Collaborative with colleagues and peers at all levels