ELCA Vietnam

Tóm tắt công việc

YOUR JOB:
As our company is growing and we offer more service to our teams, we are looking for a Workstation/Workspace Specialist with a broad set of expertise in Windows, Azure (AD, InTune MDM & MAM, BitLocker etc), SharePoint, Laptop Client Standard (Dell & HP) definition and management, Windows OS and Application image creation and maintenance. Full lifecycle definition and management of our staff computers globally. You will be part of the Corporate IT Operations team which create and operate the inner IT services.
The role involves designing and defining the Workstation services environment set and tools, enhancements and requirements for today and tomorrow ELCA’s client offering. The service encompasses major OSes like Windows 10 and a small footprint of MACs and tools such as Kace, DDPE, Anti-Virus, backup, Microsoft Active Directory, Remote Desktop etc.
This role expects very good knowledge of the technologies mentioned above as well as Software Deployments, Software Updates Management, OS Deployment, Asset Intelligence, Desired Configuration Manager, Software Catalogue and Reporting. You will also overlook the good working operation of Kace, DDPE infrastructure and working with other team members in developing and managing tools and scripts to support workstations across the enterprise.

Working time shift from 13:00 ~ 22:00 (can WFH from 17:00 to 22:00)

You will be responsible of the following activities (not limited to):
• Review, analyze, and evaluate specific new and emerging technologies/services to improve the management of the existing workstation estate.
• Define and implement technical standards that cover the workstation environment improvement and new services.
• Continuously improve the patch management process and software update cycle, identifying new service improvements where applicable.
• Identify correct testing procedures to ensure thorough testing of new initiatives, before approval granted and release to production.
• Continuously review, improve and define processes pertinent to Workstation lifecycle related procedure such as (but not exclusively) software and hardware lifecycle, service catalogue related to Workstation services etc.
• Solid knowledge and experience of Kace, Microsoft Deployment Toolkit, WDS, Deployment of Windows operating system in a Global Environment.
• Install/Configure/Troubleshoot/Support technical solutions as per design in production environment, write scripts to automate tasks.
• Maintain security compliance on workstations and servers with respect to OS security patches etc.
• Knowledge of SharePoint server design and administration, hands-on experience (2016, 2019).
• Continue to develop and improve the KPIs report and measurement of the well-being of the Workstation service environment.

YOUR PROFILE:
• College degree in IT technology or similar engineering functions.
• 7+ years of overall IT experience, at-least 5+ years of relevant technology experience and working as L2/L3.
• Years of experience in designing and implementing Workstation related services improving end user experience and productivity.
• OSD deployment, application deployment.
• Good experience in security Updates Distribution using Kace or others management tools
• Strong Knowledge of PowerShell.
• Knowledge in supporting and troubleshooting of Active Directory, Group policies, InTune etc.
• Maintaining an ITIL base product lifecycle and release management experience.
• Good working knowledge of Anti-virus console used for managing anti-virus policies.
• Minimum 3-5 years’ experience on Windows server 2016/2019, WDS, MDT etc.
• Very good technical knowledge on Windows 10 as well as understanding of MAC OS.
• Experience in implementing service catalogues and software management lifecycle.
• Implementing specific and relevant KPIs to measure the services and improvement of the latter.
• Application packaging.

ADDITIONAL STRENGHS:

• Must have excellent oral and written communication skills including interpersonal skills, presentation skills and an ability to use a variety of communication tools as well as a great sense of team member and partnering skills
• Good process design skills, strong business acumen.
• Ability to work independently in a fast-paced company.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Mentor and provide technical expertise to team members
• Strong sense of quality and process improvements using ITIL best practice principles.