Niteco Vietnam HN

Tóm tắt công việc

The main responsibilities of the IT Technician include:  

• Set up accounts and workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Make sure IT inventory is always up to date with accurate information
• Check computer hardware (laptops, HDD, mouses, keyboards, headsets, webcams, etc.) to ensure the functionality
• Install and configure appropriate hardware and software components to ensure usability
• Ensure the security of client and server computers by installing and upgrading antivirus and firewall software
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain local networks and servers in ways that optimize performance, ensure availability and security
• Maintain O365, Azure cloud environment and dockerized containers in ways that optimize performance and cost
• Organize and schedule upgrades and maintenance to servers and workstations without deterring others from completing their work
• Ensure the servers/applications are monitored properly across the whole delivery organization and alerts are set up for necessary actions to address the problems ASAP
• Conduct frequent backup operations
• Test and evaluate new hardware and software before full-scale installation
• Identify computer or network equipment shortages and place orders when necessary
• Perform troubleshooting to diagnose and resolve hardware, software, and IT-related problems in a timely manner
• Providing support to users and being the first point of contact for error reporting
• Possess a demonstrable knowledge of software development, deployment, system administration, and security, and have hands-on experience with enterprise applications, platform services, infrastructure architecture, and automation; to understand the exact needs of servers/infra components and requirements, and make certain that overall system performance meets client expectations
• Maintain and update technical documentation regularly

Other tasks
• Work closely with IT and Application Management Engineers to assist both internal and external clients.
• Provide periodic environment reviews and suggestions for enhancement of services or resiliency of environments
• Take initiative in improving on reporting, processes, workflow and client outcomes
• Study and share new techniques, practice, tools and share for other team members

• Hybrid working mode since 2021. 
• Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.
• Attractive AON healthcare coverage including health and accident insurance in addition to the standard insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.
• Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.
• Organized training and full support in building your career.
• English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.
• Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.
• Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.
• Employee and family are engaged and taken care by the Company via Trade Union activities.
• Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.
• Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.

• Bachelor of IT, Computer Science or relevant field
• Hard-working, high sense of responsibility
• Knowledgeable of Windows Server services (AD,DNS,DHCP,GPM), Ubuntu, MacOSX
• IT-related Certification or similar industry certification/qualification is a plus
• Experience with SCCM, O365, DPM and MECM is highly regarded
• Experience in automation engineering is a plus
• Experience working in a customer support environment - phone, email, chat support
• Good customer service skills with the ability to effectively deal with customer inquiries within a timely manner
• Good communication skills (in English and Vietnamese). Be able to consult the users with the best possible solution.
• The ability to work well in a team and individually
• The ability to adapt to changing situations, and be focused on delivery while ensuring quality
• The ability to work under pressure and to tight deadlines
• Willingness to learn and share continuously
• Creative, innovative, and strive for continuous improvement
• Motivated in delivering top-quality work