Optimizely (formerly Episerver)

Tóm tắt công việc

Technical Support Engineers (TSEs) contribute to the teams' mission of making customers successful by enabling them to realize business value, so they remain customers for life. We set the bar high around giving our customers quick, accurate and differentiated support so they can focus on doing what they do best. In this role, you will work closely with clients to resolve their problems including debugging complex optimization campaigns, adapting experiments to run on different media types, integrating our product with other analytics platforms and helping customers interpret their results. You will be part of a team that is available to ensure the success of our clients and minimize the impact of any critical issues.

• 5 working days /week with flexible working time and no overtime;
• Annual luxury Kick-off vacation;
• International, professional, creative working environment and talented teams
• Onsite opportunities in Europe and US;
• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
• Powerful workstation: Core i7-9700, 16-32 GB RAM, 02 x QHD 2560x1440 monitors (2K resolution);
• 100% official salary during the probation period, 13th month salary, annual salary raise;
• 12 days of annual leave and 3 days of company holidays (New Year eve 31/12, Junteenth day 18/6, Work Anniversary)
• Up to 03 extra paid-leave days per year 
• A free “Hacking day” per month for self-studying and researching any IT-related subjects;
• Social, Health and Unemployed Insurance are based on 100% Gross salary and fully paid by Company;
• Extra bonus at $ 60 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
• Lunch allowance at $30 per month;
• Baby allowance for a child under 03 years old is $ 12 per month;
• AON Premium Healthcare Insurance package for employees and their children up to 18 years old.
• Daily various foods, drink, and seasonal fresh fruits;

And many other benefits, let's join us to discover!

• Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed. 

• Develop your skills in web technologies such as JavaScript, CSS, HTML, React, Angular, and full stack development that are used on our customers' websites and apps.

• Delight our customers by answering their questions via phone, email, and chat. 

• Contribute to our customer-facing knowledge base to ensure they are consistently world-class. 

• Contribute to improving our processes, systems, and customer interactions by driving innovative projects to help our clients become even more successful with our products. 

• Deliver quarterly Objectives and Key Results that align with our business goals. 

• Work on personal projects that contribute to overall team business goals. 

• Based on business needs, be on call during off hours for emergency issues every quarter. 

• Based on business needs, be available to cover Phones and/or Chat until 9 PM.