VPBank

Tóm tắt công việc

Job Purpose

• Control operation quality within the domain, make sure all applications within the domain are supported according to the SLA agreed with business units. Direct customer support is needed also.
• Make sure all incidents and problems related to this domain are solved with minimum impacts on business activities
• Change requests are deployed successfully into production servers without incidents

Major Activities

• Managing SLA for list of service, application which provide for managed systems of domains. 
• Managing, troubleshoot and resolve issues within a timely manner against SLA requirements. 
• Responsible for the performance, integrity and security of Application 
• Keeping management informed of trouble spots in advance before major problems occur and proposing cost-effective solutions
• Work closely with the System Analyst, Dev and Architect Teams to assist in Application related duties 
• Participate in written documents, applications operating procedures 
• Follow Operation process and other related process within Vpbank 
• Supporting team to develop or implement the Application. 
• Support customer to integrate to Domain’s application.
• Monitoring, collecting the informations, analysis and purpose improvements on Operation to Manager.
• Provide internal training, guidelines for other members in the Department/team about capabilities of new technology/systems
• Other assignments assigned by CIO, Head of Center/Department or project Management (in project scope)

• Attractive income, competitive salary and bonus according to ability
• Bonus on Holidays and New Year (according to banking policy from time to time)
• Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)

Educational Qualifications : Graduate information Technology University…

Relevant Knowledge/ Expertise :

• 3+ Experience with database software/web applications, especial PHP, Javascript, HTML, CSS, …
• 2+ Experience with .Net and Web Service Integration, using XML/JSON via HTTPs.
• 2+ Experience with Banking software (Card Management , Core Banking,…)
• Knowledge of Windows Server, Linux and of ‘relational database management ’; (RDBMS), SQL, Oracle Database
• Application Backups and Disaster Recovery
• Good analytical incident and problem solving skills
• Good accurate records keeping
• Ability to work well in a fast paced environment, where the technology is constantly changing
• Have to observe how activities are being performed step by step, and then find ways to make each process more efficient.
• An interest in the way organizational processes work

Skills 

• Fluency of English Communication skill
• Good at communication skill
• The ability to work quickly, under pressure and to deadlines
• Initiative and self-confidence
• Managing, Planning and negotiating skills
• Be careful, responsible, self-discipline and confidentiality of bank data
• Proactive in finding and resolve problems

Prefer:

• Banking domain or Financial Company experiences is recommendation
• Teamwork
• Experience in card payment technology and basic specification of MasterCard is a big plus.
• Carefulness in operation.