Nakivo

Tóm tắt công việc

Job description

We are looking for a person who can:

1. Must be able to clearly communicate via email, chat and phone with end users and technicians.
2. Record, maintain and update issues in the Incident Management system.
3. Keep customers informed on the status of their requests.
4. Resolution of level one issues - Following knowledgebase articles and procedures.
5. Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
6. Escalate incidents to level2/level3 support.
7. Identify recurring issues.

Why you'll love working here

The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 70 and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering

• Flexible working hours: Office opens from 6.00 AM to 10.00 PM
• 13-month bonus & performance bonus
• 100% salary on probationary period
• Private health care package
• Premium health care check
• Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
• Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
• Team building
• Free and un-limited snack, tea, coffee and by-choice request.

Your skills and experience

Working shifts: (choose 1 out of 2 shifts on a day)

• 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
• 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Company will provide

• Grab service for travelling to work
• Compensation during night shift (Up-to 220 USD/month)

You properly are the potential candidate for this position, if you have:

1. Advanced English (in both spoken and written)
2. Understanding of the basics of Microsoft Server OS and Linux OS.
3. Network basics, such as TCP/IP, Ping, Trace Route.
4. Must be customer and detail oriented.
5. Be able to work in shifts

You would be a strong candidate, if you have one of these following:

1. At least one (01) year of technical support or IT desk side support.
2. VMware knowledge.
3. Hyper-V knowledge.
4. Willingness to learn new tools and technologies and take on new responsibilities as
   assigned