FPT Software HN

Tóm tắt công việc

Job description

• Overview: Responsible for providing effective Level 3 Azure, O365, network, infrastructure and security support, development, security and deployment of  Microsoft cloud services to all internal and external customers with regards to all Azure and O365 products and services consistent with established quality standards. Be available on-call and provide out of hours support as required. Provide Level 3 escalation support for all entity Azure and O365 issues escalated from Service Desk and Level 2 support teams.
• Provide Level 3 cloud, network, infrastructure and security support within the Global Service Operations team to Service Desk and L2 support teams via online support ticketing system.
• Act as the routine contact point, receiving and handling escalation requests for Level 3 support.
• Respond to a range of Level 3 service requests and incidents for support by providing information to fulfill requests or enable resolution.
• Provide third line investigation and diagnosis and promptly escalate unresolved issues to external vendor support.
• Assist with the development of standards and apply these to track, monitor, report, resolve or escalate issues.
• Contribute to the creation of support documentation.
• Be available on-call and provide out of hours support as required.
• Follow the Standard Operating Procedure to record, resolve and escalate tickets.
• Provide onsite and remote cloud Level 3 technical support as required.
• Use your technical service skills to resolve escalated cloud, network, security and infrastructure incidents and problems.
• Provide a range of Level 3 support services in line with processes which include troubleshooting, providing resolutions, deployment of Microsoft cloud services, etc. with regards to internal products, services, and software applications.
• Follow agreed procedures and registers, categorizing all incidents. Escalate any unresolved cases to external vendor technical support.
• Contributes to the planning and implementation of maintenance and installation work, including building and configuration of Cloud infrastructure, networking, security, infrastructure and service components.
• Configures tools to automate the provisioning, testing and deployment of new and changed Cloud infrastructure, services and microservices
• Gather information to enable incident and problem resolution and promptly allocate to external vendor support incidents as appropriate.
• Identifies operational Cloud, network, infrastructure and security problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedure.
• Undertake problem management to identify root cause, provide RCA and raise changes as necessary to resolve problems.
• Maintain records and advise relevant persons of actions taken.
• Create, update and maintain Cloud, network, infrastructure and security system and security documentation.
• Use system management software and tools to collect agreed performance statistics and monitor cloud systems availability and capacity. Carry out agreed cloud, network, infrastructure and security systems and maintenance tasks.
• Identify and resolve issues with cloud services, following agreed procedures.

Why you'll love working here

• Onsite Australia short-term
• Be part of our hugely international environment; we are currently working for Global (US/EU/APAC) projects, where you can have many opportunities to work oversea;
• Competitive salary package based on skills and experience;
• We create great teams and take very good care of them;
• Great opportunity to grow with the company;
• Frequent staff activities and company parties;
• Awesome social events and parties for employees;
• 20% discount on school fees if your sons/ daughters join FPT School;
• Udemy/Udacity accounts for every employee;
• Relocating package: Up to 100M (for senior candidates from Hanoi/HCM.C to Danang City);
• Loan support: 4% interest rate (1 – 2 Billion VND package).

Your skills and experience

• 3+ years’ experience managing and deploying common Azure services
• 3+ years’ experience managing and deploying common Office 365 services
• 3+ years’ experience implementing and managing Microsoft 365 security and compliance
• 3+ years’ experience in Azure designing, implementing and managing cloud networking and security experience
• 3+ years’ experience deploying new cloud workloads (Office 365, Azure, any AWS a bonus)
• 3+ years’ experience designing, deploying, supporting and managing global networks (LANs and WANs)
• Strong Azure Security knowledge/implementation/monitoring
• Strong Network and infrastructure security knowledge/implementation/monitoring
• Experience in deployment and administration of SQL databases (MySQL, MSSQL, Azure Cosmos, Azure SQL as a service)
• Experience in Azure automation and Powershell scripting
• Azure Active directory domain services, Azure B2C, on-prem domain controllers, conditional access, Azure AAD Sync, Hybrid AD
• Experience with Intune, Intune policy creation, device enrollment, device compliance, policy troubleshooting, Autopilot, PowerShell scripts
• Experience with Azure security centre (review and implementation of security recommendations, threat protection, JIT), Azure sentinel (or other SIEM)
• Experience in Azure availability and capacity management and monitoring
• Experience developing and implementing cloud and on-premise AD role based access control
• Strong experience with Windows 2012 – 2022 server and Linux operating systems
• Virtualization technologies (Microsoft Hyper-V)
• Experience in DevOps principles and practices
• Any experience with AWS Core Services including VPC, EC2, S3, Route 53, RDS a bonus
• Any experience with AWS Security, Monitoring and Logging services – WAF, CloudWatch, Guard Duty, VPC Flow Logs, CloudTrail a bonus
• Experience of developing and maintaining detailed technical documentation and KBs
• Experience working across multiple customer sites
• Experience in working in a virtual team environment
• Having Microsoft Azure/Office 365 certifications is advantageous