DiCentral HCM

Tóm tắt công việc

Are you ready to unlock your true potential?  Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The Implementation Specialist, Addon primary responsibility is to deliver on-time projects and consulting with the customer using best practices for the customer’s implementation with assistance as needed from the Implementation Supervisor. The Implementation Specialist will ensure the accurate and timely implementation of additional trading partners or product add-ons. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup.

Come be part of a winning Implementation Specialist team!

As a Implementation Specialist, you will: 

• Serves as the primary point of contact during the software (SPS & Gentran) implementation process for the customer, with assistance as needed from implementation supervisor.
• Manages setup within TrueCommerce. Conducts testing for customers.
• Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
• Manages customer expectations and project scope.
• Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.  
• Assists the customer with usage of the TrueCommerce software.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
• Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages.
• Identifies and communicates implementation issues and escalate to the appropriate parties. 
• Meets monthly go-live and quality targets as determined by TrueCommerce management.
• Follows the TrueCommerceEDI Project Management Methodology (PMO) on all projects.

• Requirements (must have): Good English (verbal and written), work at nightshift, Customer Experience (in IT company is a plus)
• Client service implementations, business to business, and/or computer support/service experience.
• Project management knowledge or experience is required.
• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
• Experience with Microsoft Office and Internet applications required.
• Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
• Willingness to work nightshift from 10:00 PM – 07:00 AM. Work location: Helios Building, 5th Floor, Quang Trung Software, Dist. 12, Ho Chi Minh City.