Optimizely (formerly Episerver)

Tóm tắt công việc

• Work closely with business analysts and sales operations managers relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations   
• Work closely with business analysts and sales operations managers in solution sessions to understand requirements, find common ground, and evaluate acceptable solutions  
• Create and maintain documentation on enterprise systems and satellite system integrations  
• Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work  
• Collaborate with business analysts and sales operations managers to develop 
• User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements  Identify gaps in process, operations, and systems   
• Understand data flows between enterprise systems Develop and maintain trust cross-departmentally  
• Research and recommend emerging technology to the business and system owners 
• Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available 
• Log and track work in a structured ticketing system (Jira) and manages changes sets in accordance with best practices 

Behavioral Expectations   

• Maintain focus on agreed upon work 
• Clear communication of risk and impact when making change  
• Solve problems iterative design philosophy  
• Continuous improvement: self, systems, processes  
• Ability to balance fixes and improvements  
• Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again  
• Problem solving mindset (we do not look to blame, but to prevent future mistakes)  
• You create your own experiments to find solutions or answer questions or your do research to find answers  
• Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing 
• Maintain intellectual and emotional curiosity  
• Self-managed work/personal life balance  
• Diplomacy, negotiation, and development of complex relationships 
• Strong communication skills - verbal, written, and listening  
• Fair, objective, and data-driven in decision making  
• Mentor less experienced co-workers whether informally or formally  
• Set example of decision making, goal setting, and communication cadence   
• Break down deliverables into smaller parts for teams executing on projects  
• Pursue and maintain professional certification for key technologies and domain capabilities 
• Collaborate in backlog of work for Sales Operations, Enterprise Project Management, IT, and other groups as appropriate  
• Maintain knowledge of current platform capabilities and vendor roadmap  

• We are certified the Great Place to Work 2024-2025.
• Hackdays for self-studying and researching any IT-related subjects.
• 5 working days/week with flexible working time and no overtime.
• Annual unforgettable company outing.
• International, professional, creative working environment and talented teams.
• Onsite opportunities in Europe and US.
• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
• Powerful workstation: Core i7-9700, 16-32 GB RAM, 02 x QHD 2560x1440 monitors (2K resolution).
• 100% official salary during the probation period, 13th month salary, annual salary raise.
• Up to 03 extra paid-leave days per year.
• Social, Health and Unemployed Insurance are based on 100%.
• Gross salary and fully paid by Company.
• Extra bonus at $ 60 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year).
• Lunch allowance at $30 per month.
• Baby allowance for a child under 03 years old is $ 12 per month.
• AON Premium Healthcare Insurance package for employees and their children up to 18 years old.
• Daily various foods, drink, and seasonal fresh fruits.

And many other benefits, let's join us to discover!

• Fluent in English 3+ years in administrating Salesforce 
• 2+ years in practice of Apex code 
• Salesforce certifications as Administrator 
• Bonus: Platform Developer certification 
• Knowledge of Salesforce platform limits, order of execution, data storage impacts, and sharing and visibility 
• Solid knowledge of Agile development methodologies 
• Experience with Sales Cloud, Service Cloud, CPQ, & Communities 
• Practice of “configuration before code” mindset to minimize cost and complexity and maximize scalability 
• Experience designing or building Salesforce integrations with third-party applications 
• Ability to create webhooks and work with API  
• Bonus Experience 
• Related educational degree or certificates  
• ITIL Service Delivery; Agile methodology certifications  
• Public presentations of your work: speaking at conferences, articles published, book author  Atlassian, BSA, PM, Microsoft, Google, and/or other IT related certifications