Tóm lược
- Yêu cầu kỹ thuật:
- Architecture ,
- Cyber Security ,
- Computer Science
Mô tả công việc
Tóm tắt công việc
Job Purpose
The Director, IT Operations is responsible for managing & operating IT Infrastructure Services function; proactively monitoring and immediately responsing to system incidents; managing incidents, problems, and ensuring respective units resolve the identified issues to make sure the incidents are not repeating.
Key Accountabilities (1)
Main work:
- Coordinate with other departments in the IT infrastructure services to understand the operation of the systems, as a basis for the efficient and stable operation of services.
- Prevent the incidents & problems from happening by:
+ Proactively address weaknesses, risks and problems on the IT infrastructure/applications/services then develop remediation plan to mitigate them in order to improve the quality of services.
+ Periodically review and assess the weaknesses, risks of systems.
- Manage & hands-on on incidents/problems solving activities:
+ Manage the troubleshooting and directly handle the occurred incidents & problems .
+ Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.
- Cooperate with operation functions to establish and apply operation best practices, standards and frameworks into the IT service operation:
+ Train and support.
+ Improve the operating processes and tools.
+ Monitor & report the compliance of the operation activities in real-life.
- Develop, track, and ensure the unit's costs are under the approved budget & well-spent.
- Report periodically to the Head of IT Infrastucture Services.
Key Accountabilities (2)
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Key Accountabilities (3)
PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high- performing team
- Communicate the team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub-function level
- Understand & communicate relevant HR offerings to team members.
WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?
- Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
- You will grow with Techcombank by having the opportunity to learn from top experts from across the world
- Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
- Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.
Yêu cầu công việc
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- Have worked in the IT field for at least 12 years.
- At least 8 years of experience in IT Operation & Development or in large organizations, especially business.
- At least 6 years in management position.
- Candidates with experience in the life insurance will be given preference
Foreign language
- English, according to TCB's regulations in each period.
Other requirements
- International Certificate of System.
- Master Degree is an advantage.
Success Profile - Functional Competencies
Problem Solving - Level 4
Application Architecture - Level 3
Cybersecurity - Level 4
Quality management - Level 4
Software configuration - Level 3
Systems thinking - Level 4
Technical documentation - Level 3
Technology application - Level 4
Operational Risk Management - Level 3
Operational processes and systems management - Level 4
Success Profile - Leadership Competencies
Strategic Mindset - Level 3
Change and Innovation - Level 3
Collaboration - Level 3
Talent Development - Level 3
Results Orientation - Level 3
Success Profile - Leadership Competencies
Strategic Mindset - Level 3
Change and Innovation - Level 3
Collaboration - Level 3
Talent Development - Level 3
Results Orientation - Level 3
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Architecture
- Cyber Security
- Computer Science
NĂNG LỰC
- Team Leadership
- Team Management
- Problem Solving Skills
- Teamwork
- Risk Management
- Documentation
Thông tin doanh nghiệp
Techcombank aspires to be the best bank and a leading business in Vietnam.
MISSION:
• To be the preferred and most trusted financial partner of our customers, providing them with a full range of financial products and services through a personalized/customer centric relationship.
• To provide our employees with a great working environment where they have multiple opportunities to develop, contribute and build a successful career
• To offer our shareholders superior long term returns by executing a fast growth strategy while enforcing rigorous corporate governance and risk management best practices
CORE VALUES:
1. Customer first: what we do is only valued if it is truly beneficial to our customers and colleagues.
2. Innovation: Make improvements to lead the way.
3. Team work: At Techcombank, you will not have good performance without cooperation.
4. People development: People with proven capability will bring the organization competitive advantages and remarkable successes.
5. Accountability: Be committed to overcoming difficulties and achieving great successes.