Fujitsu Vietnam

Tóm tắt công việc

Job Description 

Looking for people who have good management, IT and language skill (English/Japanese) for the position of support engineer.

Responsibilities:

Main job duties:

• Answer incoming calls/emails and provide 1st & 2nd level support to customers.
• Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, IT Infrastructure and Network for end users. Follow up with customers to ensure issues has been solved.
• Responsible for managing, operating, troubleshooting the server/network system. Assist other SEs in maintenance other IT infrastructure devices.
• Record requests and problems and solutions in logs system.
• Manage vendor: manage and monitor vendor jobs and working performance.

Perform other ad-hoc duties as required from manager

OPPORTUNITIES AT FUJITSU:

• Working for one of the leaders of Global IT Company,
• Career advancement within organization
• Oversea training opportunities
• Oversea relocation opportunities
• Up to 17 days of Paid time off per year
• Extra health insurance provided by Generali

Gender: Male

Education level:

• Bachelor’s or University’s Degree in IT or Telecommunications.
• Have certificates, deep knowledge and understanding about Windows/Network/Cloud/Security system
• Have one or more international certifications in IT fileds is an advantage: Cisco/Microsoft/ VMWare/ ITIL/ ...
• English or Japanese communication skills in both speaking and writing (Japanese is an advantage)

Working experience:

• Have experience (at least 2 year) in IT customer service.
• Have experience managing, operating, troubleshooting big troubles.
• Have experience in working with Japanese customers is an advantage.

Job skills:

• Server system:
  • Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.
  • Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...
  • Have knowledge in Domain, File Server…
• IT Infrastructure:
  • Install and configure new computers and other IT equipment.
  • Manage and co-operate with vendors to fix IT devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door… 
• Network system: 
  • Have knowledge in TCP/IP for troubleshooting LAN and WAN network. 
• End-User support: 
  • Support end-user (onsite/remote/on phone) to resolve IT related problems.

 Soft skills: 

• Hardworking, carefully, attention to details and willing to learn new things. 
• Good management, report and documentation skill: PowerPoint, Excel, Word. 
• Strong problem-solving skills. 
• Have the ability to work independently as well as part of the team. 
• Flexible working time: can work in shift/over time/at weekend/on holidays.