ONE Tech Stop Vietnam

Tóm tắt công việc

• Lead and execute front-end innovation projects leveraging deep user understanding with the goal of improving user experience (UX) while delivering against strategic business priorities.
• Champion the use of Design-Thinking and Lean Start-Up methodologies to probe, assess, and evaluate behaviors of targeted users and then translate that knowledge into meaningful new insights that drive idea generation and concept development.
• Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
• Conduct in-depth customer interviews to gather deep insight, into hidden motivations, and true needs of existing and future customers
• Compile and interpret the insights for the teams/squads so that everyone has intimate knowledge of the customer
• Define the challenge to be solved from the customer's perspective, identify jobs to be done
• Design new innovative solutions with feasibility and business viability in focus together with the customer
• Arrange and supervise the prototyping of the designed activities
• Organize and perform user testing of the developed digital and offline solutions in various stages of the service design process
• Gather and systematize user feedback and testing results
• Conduct design reviews of developed solutions

At OTSV, work is a self-fulfillment, we encourage staff to leave their comfort zone, think out of the box, and share their ideas without hesitation. As a team, we analyze and evaluate issues objectively to learn quickly from mistakes.

We believe in ‘fail quick, success quick’ and strive to keep pace with the forefront of technology to digitize ONE’s business.

The designs of our offices embrace our culture of being flexible and open. Unlike a conventional office, we have an open concept with different work areas which encourages collaboration, open-mindedness, and spontaneity.

Each work area has its charm and aims to make our staff feel as comfortable in the office as they would feel at home. Have a meet-up at the Café amidst the aroma of coffee!

You will love working here!

• Annual Salary Review & Increment
• 13th-month salary
• Performance Bonus
• Social Security co-contribution based on full gross salary
• Premium health care (Bao Viet Insurance) for employees & dependents (parents or spouse and children).
• Lunch allowance
• Free drinks and snacks
• 17 days of Annual Leave
• Annual health screening reimbursement: 4,700,000 VND/ year
• Training and education sponsorship: 38,000,000VND/year
• Well-being allowance: 13,800,000VND/year

• Proven track record of user research and user testing;
• Minimum of 2 years of relevant experience in design-thinking/UX including working on projects with cross-functional teams.
• Service, Product, and UX Design skills
• Proficiency with Sketch and Invision (or other prototyping tools), as well as other UX design programs
• Proficient level of English in speech and writing in order to conduct and facilitate the design process
• Good knowledge of Agile working principles
• Good public speaking and strong facilitation skills
• Prior work leading digital UX definition.
• Trained and experienced in Design Thinking and Lean Start-Up principles.