SCC

Tóm tắt công việc

Overall job purpose:

The Infrastructure Engineer role provides technical support and management of Internal SCC infrastructure systems.

Main duties of job:

• Monitoring and maintaining Infrastructure environments to agreed service levels
• Managing incidents and problems appropriately within agreed service levels
• Creating and performing authorized changes to customer environments, attending CABs where necessary
• Perform root cause analysis on reoccurring incidents
• Ensure technical documentation is completed and updated to professional standards
• Scheduled maintenance and patching of Infrastructure environments as necessary
• Contribute to the continuous improvement programmes of all technology platforms across the datacentre
• Contributing to delivering team performance
• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels
• Troubleshooting infrastructure-related technologies for SCC Data Centre
• Assist engagement with projects to ensure design of technical solutions are in line with the requirements of SCC Corporate
• Act as a technical escalation point for major incidents related to the service delivery from SCC Data Centre
• Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades as well as out-of-service processes

We create a environment where you can be best of yourself, grow with us and together we make it work.

Essential requirements:

• Able to work as a member of a team but also manage up, across and down where required
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to use the ITIL tool to manage incidents/changes/problems tickets
• Good English communication skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
• Strong background with core network and compute technologies in large-scale deployments
• Minimum 2–3 years’ experience providing support to enterprise-level clients in at least TWO of the below numbered Infrastructure areas
• Technical knowledge of virtualisation technologies and VDI is a plus (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
• Advanced technical knowledge and hands-on experience in the below technologies or variants within an enterprise-level support environment:
  • Microsoft Server products
  • Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS, RBAC, DFS, DFSR, Azure, AWS technical support
  • Server hardware support (HP / IBM / Dell / Cisco)
  • MECM including patch management, build image, and application deployment
  • Anti-virus solutions, with key products being Defender and Trellix
  • Web filtering products (Zscaler)
  • BitLocker
  • Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront)
• Document new and existing processes

Desirable requirements:

• Microsoft 365 experience is a plus
• ITIL qualification or awareness of ITIL processes
• Experience of technical support within public cloud-based providers (Azure, AWS)
• Experience with monitoring, automation, and service provider ticketing toolsets (SCOM, ServiceNow, Remedy, network monitoring)
• Scripting and automation knowledge
• Degree in Computer Science, Software Engineering, MIS, or equivalent preferred
• Experience of working in a multi-client solutions provider environment
• Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange, and Citrix environments