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Tóm tắt công việc

• Work in shift basis schedule 5 days/week including weekends, holidays.
• Be the first point of contact to receive technical issues and concerns, act as a bridge between business users & IT for easier identify solutions to user’s needs based on procedures:
• Perform level 1 troubleshooting and resolution
• Escalate issues to appropriate level 2 team
• Maintain incident coordination and communication from start to end with all parties
• Diagnose and troubleshoot technical issues, including account, applications, network and system issues
• Responsible for monitoring complex network, infra, applications and business services health during shift and take actions accordingly
• Incident and support ticket handling within SLA timeframe
• Handle hotline calls, tickets from users and redirect to proper teams if required

• 13th-month Salary and KPI Bonus
• Premium Health Care for personal
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• English-spoken, Professional, International and Transparent Working Environment
• Apply Latest Financial Technology in the World

Education:

• Diploma/Bachelor’s Degree in IT or relevant fields (must)

Experience:

• 1-3 years of experience in IT Fintech or experience in NOC/SOC/Service Desk environment.
• Intermediate knowledge in troubleshooting variety of IT service issues.

Skills:

• Technically curious and having analytical skills.
• Firm basic IT common knowledge (including networking, OS).
• Experienced with ticket managing system like Jira, ServiceNow.
• Upper English; good at both speaking and writing.