Techcombank

Tóm tắt công việc

Role Overview

• We are seeking a Senior Monitoring Engineer to join our Monitoring Team. This team is responsible for building and operating a centralized monitoring and observability platform that spans all on-premise and cloud infrastructure at Techcombank.
• You will play a key role in designing monitoring strategies, implementing solutions, and working closely with cross-functional teams to ensure comprehensive system visibility and performance insight across the bank.

Key Responsibilities:

• Design and implement monitoring solutions for enterprise systems across on-premise and AWS cloud environments.
• Define/update monitoring standards, metrics, and alerts in collaboration with infrastructure and application teams.
• Maintain and operate observability tools such as Grafana, Prometheus, InfluxDB, Dynatrace, Splunk, and OpenSearch.
• Act as a key point of contact for projects to advise on monitoring requirements and best practices.
• Integrate monitoring tools into CI/CD pipelines and incident management workflows.
• Collaborate with stakeholders across IT, security, operations, and business units to ensure monitoring coverage and visibility.
• Participate in root cause analysis and post-incident reviews to continuously improve observability practices.

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.

Must-Have Qualifications

• 3+ years of experience in system engineering, DevOps, SRE, or observability/monitoring roles. Hands-on experience with at least 3 of:
  • Grafana (dashboards, alerting)
  • Prometheus or InfluxDB (metrics collection and storage)
  • Dynatrace (APM)
  • Splunk and/or OpenSearch (log management)
• Good understanding of system architectures, both traditional on-premises and cloud-native (especially AWS).
• Familiarity with the operational needs of enterprise IT environments, ideally within the banking or financial services sector.
• Good communication and stakeholder management skills.
• Ability to translate technical metrics into meaningful operational insights. Resilience and reliability under pressure, able to maintain focus and deliver results.

Nice-to-Have Skills:

• Scripting (Bash, Python, Groovy, etc.) and automation experience
• Exposure to ITIL practices, incident management workflows, and service reliability concepts