Renesas Design Vietnam

Tóm tắt công việc

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC and mobile device infrastructure.

• Manage and maintain a global co-managed Intune and Configuration Manager environment with of over 25,000 endpoints
• Develop and perform software deployments and operating system configuration changes using various software development & automation techniques.
• Provide direct 3rd line end user support for escalated PC and mobile device issues and needs.
• Work with vendors as needed to resolve application or end user issues.
• Identify improvements in existing functionality and recommend enhancements.
• Manage and deliver project activities as part of the overall roadmap.
• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
• Be able to work with minimal supervision.
• Write and maintain appropriate documentation

Key Performance Measures

• The availability of the Microsoft Endpoint manager services to the business.
• Delivering project goals to the required standard and on time.
• Resolving personally assigned incident tickets promptly to the expected standard.

Qualifications

• Bachelor or Master degree with relevant background (e/g Information Systems), or similar Proven track record of successful projects in the area of Microsoft Endpoint management
• 5 years’ experience supporting Windows client OS with minimum of 2 years supporting Windows 10/ 11
• 5 years’ experience developing, implementing, and administrating Microsoft Configuration Manager / MECM and Intune
• Good understanding of where endpoint management fits into wider IT and reliant \ dependent technologies (AD, GPO, Entra, Networking etc…)
• Endpoint management Certified preferred.
• Proficiency in PowerShell scripting.
• Problem solving skills coupled with a strong customer focus.
• Excellent communication both written and verbal.