Spiraledge

Tóm tắt công việc

Company Overview

At Spiraledge, we’re a forward-thinking healthy living organization pushing the boundaries of innovation. We’re seeking young, dynamic talent to join our IT team, where cutting-edge technologies like Artificial Intelligence (AI) are transforming how we work. If you’re passionate about tech, eager to solve problems, and excited to leverage AI in real-world applications, this is your chance to grow with us!

Job Summary

We’re looking for an enthusiastic IT Support to provide top-tier technical assistance to our employees and systems while bringing fresh ideas to the table. This role is perfect for a young professional with a solid foundation in IT and a keen interest in AI. You’ll troubleshoot hardware, software, and network issues, assist with system administration, and explore ways to integrate AI tools to enhance efficiency and user experience. This is an entry-to-mid-level position with ample opportunities for mentorship, skill
development, and career advancement.

Key Responsibilities

• Technical Support:
  - Provide first-line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.
  - Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).
  - Diagnose and troubleshoot network connectivity problems (Wi-Fi, LAN, VPN).
• AI Integration:
  - Collaborate with the IT team to implement AI-driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.
  - Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.
• System Administration:
  - Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).
  - Perform basic server maintenance tasks (e.g., updates, backups) under supervision.
• Documentation & Training:
  - Create and update knowledge base articles, leveraging AI to generate user-friendly guides.
  - Train staff on new tools and technologies, with a focus on AI-enhanced features.
• Innovation:
  - Propose creative solutions to improve IT processes, drawing on your AI knowledge.
  - Stay updated on emerging tech trends to keep our systems ahead of the curve.

Why Join Us?

• AI Playground: Work in an environment where your AI knowledge isn’t just welcomed—it’s celebrated. Test and deploy AI solutions that make a real impact.
• Growth Opportunities: Mentorship from senior IT pros, access to online training (e.g., Udemy), and a clear path to roles like Systems Admin or AI Specialist.
• Young & Dynamic Team: Collaborate with peers who share your passion for tech and innovation.
• Perks: Competitive salary, health benefits and specific company perks, e.g., “free coffee,” “free buffet lunch”, “yoga” , “football” ..etc...

Qualifications

• Education:
  - Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (recent graduates encouraged to apply!).
  - Alternatively, equivalent self-taught experience or certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals).
  - Must have good English communication skills
• Experience:
  - 0-2 years of IT support experience (internships, personal projects, or part-time roles count!).
  - Hands-on familiarity with AI concepts (e.g., machine learning, NLP) through coursework, projects, or tools like ChatGPT APIs is a big plus.
• Technical Skills:
  - Proficiency with Windows 10/11, macOS, and basic Linux commands.
  - Understanding of networking basics (TCP/IP, DNS, DHCP).
  - Experience with troubleshooting hardware (PCs, printers) and software.
  - Bonus: Coding skills (e.g., Python, PowerShell) for automation or AI experimentation.
• Soft Skills:
  - Strong problem-solving mindset and a curiosity to learn.
  - Excellent communication skills to assist users of all tech levels.
  - Team player with a proactive, can-do attitude.