Tóm lược
Mô tả công việc
Tóm tắt công việc
We are looking for a talented ServiceNow ITSM Developer to join a large-scale enterprise IT service management project for a leading airline customer in Korea.
Key Responsibilities
- Develop and maintain ITSM functionalities on the ServiceNow platform, including:
- Incident Management
- Service Request Management
- Change Management
- Problem Management
- Develop solutions using:
- Client Scripts
- Business Rules
- Script Includes
- Glide API
- Design and automate business processes using Flow Designer and Workflow.
- Customize and enhance Service Portal interfaces.
- Integrate ServiceNow with external systems using IntegrationHub and APIs.
- Participate in CMDB and CSDM implementation and maintenance.
- Troubleshoot production issues and provide system enhancements.
- Collaborate with PMs, BAs, and stakeholders to analyze requirements and implement solutions.
- Best remuneration: Periodically review and adjust salary once a year, PI bonus twice a. Allowances for lunch, transportation, and phone charges. Party with the team once a. Workshop travel for the whole company once a year. Bonuses/Gifts for holidays, International Labor Day, International Women's Day, etc.
- High-class, modern office: 5-star standard office with modern equipment, large rest and entertainment areas (game area, karaoke room, reading room, cafe counter, snack bar, etc.) Meet all members' needs, especially the office has an airy and beautiful view that is among the most beautiful in Hanoi.
- Top equipment: Each employee is equipped with the latest generation LG Gram laptop and modern large LG screen.
- Best working time: Work 8 hours/day (8:00 ~ 17:00), from Monday to Friday. No pressure to work overtime/weekends!
- Flexible, youthful working style: LG CNS Vietnam members are mostly from the 9-10x generation, with a youthful, modern, and fair working style!
- Creative environment, valuing individual opinions: With a young and talented team, we always appreciate the creativity and suggestions that members make.
- Opportunities to work/study in Korea and abroad: With customers and projects mostly from abroad, your opportunities for training and onsite abroad will always be open!
- Other: Happy hours every Friday, Team outing monthly, join clubs like football, badminton, etc...
Yêu cầu công việc
- 3-5 years of hands-on experience with ServiceNow development or implementation.
- Strong experience in:
- Client/Server-side scripting
- Glide API development
- Business Rules and Script Includes
- Practical experience with:
- CSDM
- CMDB
- IntegrationHub
- Flow Designer / Workflow
- Good understanding of ITSM processes and ITIL best practices.
- Experience working in enterprise-scale ServiceNow environments.
- Strong analytical and problem-solving skills.
- Good communication and teamwork abilities.
Preferred Qualifications
- One or more ServiceNow certifications:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS-ITSM (Certified Implementation Specialist - ITSM)
- Experience in CMDB/CSDM implementation or data integration.
- Experience supporting enterprise IT operation processes.
- English communication skills.
Benefits
- Opportunity to work on international enterprise projects.
- Professional and collaborative working environment.
- Continuous learning and certification support for ServiceNow technologies.
- Competitive salary and performance-based bonus.
- Comprehensive healthcare and employee benefits package.
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- ServiceNow
- API
- ITSM
- ITIL
- CIS
- CAD
NĂNG LỰC
- Analytic Skills
- Problem Solving Skills
- Teamwork
- Communication Skills
Thông tin doanh nghiệp
LG CNS is a DX-specialized company that provides digital transformation (DX) services.
LG CNS is leading customer business innovation with great agility by combining promising domestic and foreign DX technology such as AI, Data, and Cloud with IT service expertise accumulated over 30 years in software development, architecture, and infrastructure.
With our vision ‘Digital Growth Partner’, we are expanding the basis for providing new customer value.
We are actively developing talents for new digital technologies such as AI, Data, Cloud, IoT, and Blockchain technology, and creating an open ecosystem with major domestic and foreign technology companies.
Furthermore, through industry-specific solutions including smart logistics, smart city, and smart factory, the connection of concentrated industrial knowledge and digital technology capabilities, and new technology-specific solutions, we are positioning ourselves as a DX pioneer that leads digital innovation of customers.
LG CNS pursues trust and mutual growth by exploring our customer’s needs and values at the deepest level to provide them with new DX experiences.