• Incident, Problem & Change Management
• System’s processing monitoring and resolution, application health check
• Monitor reports generation daily, weekly, or monthly
• Implementation of regulatory functionality, including development, troubleshooting and bug fixing, testing, and deployment.
• Setting up cluster environments, VM instances, installing SQL and other various apps.
• Installation, configuration and tuning of Internal and External applications.
• Research on Stored Procs, Access/SQL code to identify failure points.
• Manage server, database, and data support (Modify the import file, SQL code or SSIS package).
• Work with Development team on complex defects.
• Rotational Shift-working in 24x7 or 24x5 services for On-call or email or ticket support during the weekday and on weekends.
• Ensure ticket management tools used e.g. JIRA, or ServiceNow or Freshdesk, Fresh Services… to track and demonstrate the overall quality of services
** BENEFITS
• “FPT care” health insurance provided by AON and is exclusive for FPT employees
• Shift-working allowance
• Annual Summer Vacation: follows company’s policy and starts from May every year
• International, dynamic, friendly working environment
• Annual leave, working conditions follow Vietnam labor laws.
• Other allowances: lunch allowance, working on-site allowance, etc.
Required qualifications to be successful in this role:
• IT Background from Polytechnic or college graduation
• Good at English or Japanese
• Strong understanding of business language and business workflows is beneficial.
• Strong analytical and technical background with good problem solving skills.
• ITIL Qualification is advantage.
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Japanese
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
FPT Software is the leading software outsourcing company in Vietnam. With subsidiaries and offices in nine countries around the world (Japan, USA, France, Germany, Singapore, Malaysia, Australia, Thailand, and the Philippines) plus three development centers across Vietnam, FPT Software is serving more than 150 global customers from 20+ countries across four continents with multi-million dollar global projects we have successfully delivered to Hitachi, Neopost, Petronas, Deutsche Bank, and Unilever, among many others.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.