* Job purpose:
- Responsible for designing and building solutions to meet customer needs according to the customer journey from the beginning to the end, ensuring the positioning values in line with selected CVP.
- Manage the whole process in a loop, go through from stages (1) Solution Design; (2) Solution Development; (3) Testing, trial; (4) Marketing; (5) Evaluation; (6) Solution Adjustment ...
- Responsible for PnL & business efficiency of solution group assigned in each period.
- Responsible for managing, coaching, training functional compentencies, people development, corporate culture for employees in function
* Key Accountabilities (1)
1. Responsible for designing solutions according to customers' journey.
- Identify journey and design solutions to meet customer needs according to lifecycle.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end to end product delivery including customer portrait identification & pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Mainly responsible for managing the outcome of training and coaching programs to improve the capacity of consultants in order to deeply understand the solutions before provide for customers.
- Responsible for PnL & business efficiency of solution group assigned in each period..
2. . Backlog management and Agile operation model setup
- Set the goals of each solution; guide the team to interact and implement the solution based on established process.
- Build Agile working rhythm including: daily stand ups, iteration planning, sprint reviews and drive sprints ..
- Develop solutions based on product requirements; Manage the entire end to end process from concept to solution delivery to customers ...
- Prioritize product backlog; responsible for orienting and selecting MVP portfolio that is priority to implement in each period.
3. Stakeholder management
- Interface with stakeholders to understand pain points and gather inputs from data specialists to derive features development and enhancements on product..
- Manage goals and expectation for every solution in each period;
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
4. Build-up and manage employee team
- Encourage and inspire the working spirit of the affiliated team; Create a collective working environment that always has mutual supportive interactions, update information and towards long-term engagement
- Coordinate with HR to build sufficient workforce, evaluate/interview potential candidates, prepare remuneration, and evaluate the effectiveness of new employees.
- Supervise and manage employees:
• Set up criteria to evaluate the effectiveness of customer segment and leadership team
• Ensure career development orientation for employees
• Directly guide, advice and orient for employees
• Monitor the professional skill development of employees
• Develop capacity for current employees and short-term successor
5. Corporate Culture:
▪ Ensure management in Division under 3 principles: fairness, transparency and respect
▪ Be an example in building and strengthening corporate culture
▪ Make sure the correct and complete implementation of corporate culture plans; all employees understand and apply consistently corporate cultural values, behavioral standards
- Bachelor's degree in a technical or business management discipline
- 8 to 12 years of experience in project management in a financial institution, with 2 years of experience in managing a team
- English proficiency requirements are pursuant to Techcombank's policy.
- Deep experience in working with architectural concepts, scheduling trade-offs and finding new opportunities with technical team members
- Experience in planning and launching of product go-to-market strategy
- Extensive knowledge and rich experience in practicing Agile principles and processes, especially scrum method
- Deep understanding of the fundamentals of iterative and incremental development
- Deep expertise and work experience on SDLC and Agile processes to predict development team's needs
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
MISSION:
• To be the preferred and most trusted financial partner of our customers, providing them with a full range of financial products and services through a personalized/customer centric relationship.
• To provide our employees with a great working environment where they have multiple opportunities to develop, contribute and build a successful career
• To offer our shareholders superior long term returns by executing a fast growth strategy while enforcing rigorous corporate governance and risk management best practices
CORE VALUES:
1. Customer first: what we do is only valued if it is truly beneficial to our customers and colleagues.
2. Innovation: Make improvements to lead the way.
3. Team work: At Techcombank, you will not have good performance without cooperation.
4. People development: People with proven capability will bring the organization competitive advantages and remarkable successes.
5. Accountability: Be committed to overcoming difficulties and achieving great successes.
