Tekcent Vietnam
We are looking for Application Support Engineer position.
Responsibilities:
- Working as a level 1 application support engineer
- Troubleshoot basic technical issues and provide prompt resolution to customer inquiries
- Monitor and maintain the health and performance of our applications
- Collaborate with development and engineering teams to identify and resolve issues
- Contact customers to get approval for technical requests
- Create and maintain documentation for supported applications
- Communicate with customers via phone, email, and online chat to provide support and resolve issues
- Identify and escalate issues that cannot be resolved in a timely manner
- Provide support for critical issues based on Standard Business Hours
Working location: 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, HCMC (work at the office)
Working time: 9:00 AM – 6:00 PM from Monday to Friday
Tekcent (Vietnam) opened a brand new office in May 2016, in Ho Chi Minh City. In this start-up environment, your capabilities, talents, and passions will be recognized, encouraged, and rewarded.
We are not just a team of developers here. We have planned to spend a significant part of our time every day on R&D. We are placing ourselves in the frontline of what is coming hot in the coming years in the tech world: from digital kiosks / interactive displays, to augment / virtual reality (AR/VR), to the internet of things. Be part of it. Be part of Tekcent.
Key Employee Benefits
Requirements:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in application support or a related field
- Proficiency in at least one programming language (e.g. Java, Python, C#)
- Experience with SQL and database management
- Experience with Content Management Systems
- Experience working with 3rd Party Integrations/APIs
- Experience implementing the application and building the test cases
- Experience with Azure/AWS cloud
- Strong problem-solving and communication skills
- Ability to work well under pressure and meet tight deadlines
- Excellent English communication skills is a must
Nice to have:
- Knowledge of agile software development methodologies
- Experience with incident management tools (e.g. JIRA, ServiceNow)
- Experience with continuous integration and deployment (CI/CD) pipelines
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Tekcent is a multi-national digital solutions company, providing a range of products and services in software development, content management systems, website and mobile application design and development, and digital marketing. We develop and implement technology solutions to drive productivity, efficiency and innovations through digital transformation projects.
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