BYCN IT Vietnam
– Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
– Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
– Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
– Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
– Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
– Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work
Why you'll love working here
Professional, Open-minded and Creative Environment:
Individual Development:
Special Care for Employee:
– At least 3 years experiences in providing application support/ consulting to users in a customer focused environment
– Fluent in French and English is mandatory
– Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage
– Experience of analyzing and documenting user need and requirements
– Motivation, responsiveness, interpersonal, analytical
– Sense of service and customer orientation
– Someone who has a sense for training using digital tools is a plus
General Skills
– Rigorous, concerned for the quality
– Can-do attitude
– Methodical/ Organized
– Team and collaborative spirit
– Good interpersonal skill
English
Nói: Fluently - Đọc: Fluently - Viết: Fluently
French
Nói: Fluently - Đọc: Fluently - Viết: Fluently
Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody's lives.
As part of Bouygues Construction, the mission of BYCN IT is to provide the members of Bouygues Construction with IT services of high quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, UK, Morocco and Vietnam.
ITJobs được thành lập vào năm 2014 tại Việt Nam và mục tiệu chính là trở thành một trong những chuyên gia hàng đầu về tuyển dụng nhân viên CNTT ở khu vực Châu Á.