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Shopee

Saigon Center, 92-94 Nam Ky Khoi Nghia, TP Hồ Chí Minh

Quy mô công ty : 1000-4999

Xem thêm

Tóm lược

  • 1000-4999
  • Product
  • Việt Nam

Senior Product Support (prefer QC/QA)

Shopee

  • Quận 1, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  English
  •  Có kinh nghiêm (Nhân viên)
1
1

  •  Ngày Đăng:31/10/2024

  • Hết hạn
Senior Product Support (prefer QC/QA)
Hết hạn
Yêu cầu kỹ thuật: Tester , QA QC , Data Analysis , API Testing

Mô tả công việc

Tóm tắt công việc

Product: SPX Express

Work location: Sonatus Building, 15 Le Thanh Ton, District 1, HCM

About the team - SPX Express Product

Job Description:

Support Responsibilities:

  • Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
  • Perform UAT for new features and follow bug fixes (if any)
  • Train users on supported systems and provide process/system support, develop and maintain functional user documentation
  • Become a subject matter expert on system applications  
  • Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
  • Track system issues and enhancement requests for review and resolution by technical teams.
  • Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.

Project Responsibilities:

  • Communicate with customers to understand their pain points and suggest practical solutions.
  • Analyze business requirements/processes for project input.
  • Assist with the rollout of the new system including the execution of testing, and training tasks
  • Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
  • Communicate effectively across teams to meet project timelines and deliverables
  • 16 days annual leave
  • Yearly performance bonus 
  • Medical (dental inclusive) benefits of $1000 per year
  • Group Hospitalization and Surgical Insurance Coverage
  • Life insurance
  • Annual Health Screening
  • Free food, drinks & dinner
  • Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc

Yêu cầu công việc

Must have:

  • Good communication skills (verbal and written)
  • Multi-task management skills with good prioritization techniques
  • Fast learning skills with the ability to memorize and understand logic
  • Empathy with user pain points
  • Ability to de-escalate problems.

Nice to have:

  • Experience with product support position in technical department/company
  • Experience with logistic operation
  • Experience with data analysis
  • Experience in API testing

Ngôn ngữ

    • English

    • Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate

Yêu cầu kỹ thuật

  • Tester
  • QA QC
  • Data Analysis
  • API Testing

NĂNG LỰC

  • Communication Skills
  • Management Skills
  • Learning Quickly
  • Analytic Skills

Tìm kiếm công việc phù hợp

Thông tin doanh nghiệp

Shopee is the largest e-commerce company in Southeast Asia and Taiwan.

This is a platform appropriate for each area, making online shopping easy, safe and fast through strong support in payment and shipping from Shopee. Established in early 2015, ShopeeVietnam has nearly 300 employees.

Shopee's team believes in the power of technology transformation. When shopping on mobile devices becomes a common behavior, Shopee aims to continually improve its platform and become the e-commerce destination of the chosen area through optimization. Continuous product development and user-focused strategy.

Shopee application is the first shopping application on the C2C (consumer-to-consumer) platform, where users can surf, shop and shop. Individually intended for South East Asian users, Shopee offers an easy, safe and convenient experience.
As mobile shopping is becoming more and more popular, Shopee continues to innovate and enhance its platform to become the number one shopping application for consumers, especially with the support of Garena Online has the same mission of "delivering great experiences on the Internet."

Các việc làm khác của nhà tuyển dụng này

  • 1000-4999
  • Product
  • Việt Nam

Product Management (Business Analyst)

Shopee

  • Quận 1, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  Có kinh nghiêm (Nhân viên)
1
Ngày Đăng: 15/12/2025
Kỹ năng: BA, Ecommerce, SQL Function, Data Structure, MS SQL, Python, MS Exchange Server
  • 1000-4999
  • Product
  • Việt Nam

[SPX Express] Business Product Management Associate

Shopee

  • Quận 1, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  Có kinh nghiêm (Nhân viên)
1
Ngày Đăng: 15/12/2025
Kỹ năng: Ecommerce, SQL Function, MS Exchange Server, Data Structure, MS SQL, Python

Tìm kiếm công việc phù hợp

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