Joblogic
✨ ABOUT US:
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
✨ ABOUT THE ROLE:
As Joblogic continues to grow, we are looking for a passionate and experienced QC Manager to join our team in Vietnam, helping drive our product development and significantly impact our business success.
As the QC Manager, you will play a pivotal role in maintaining and enhancing the quality of our software products. You will lead the QC team (both Manual and Automation) and QA member, driving best practices and ensuring that our testing processes align with our commitment to delivering exceptional solutions to our customers.
In addition, to succeed in this role, you're expected to have an in-depth understanding of customers and their business, as well as a comprehensive knowledge of Joblogic products.
✨ TOP 03 REASONS TO JOIN US:
1️⃣ Join a fast-growing international SaaS company with real impact
2️⃣ Attractive compensation package
3️⃣ Chance to apply latest technology trends
✨ What Your Main Focus Will Be:
1. Product-Minded Development & Ownership
Define & Measure Product Success
• Partner with Product and Data teams to define clear, measurable Product Success Metrics (e.g., stability, performance, customer satisfaction, retention, etc.).
• Set up dashboards and KPIs to monitor product health and quality performance.
• Translate quality insights into actionable recommendations for product improvement. Product Development Partnership
• Work closely with Product Managers, Developers, and UX to ensure new features meet functional and quality expectations before release.
• Participate in design reviews and sprint planning to integrate QC early into development cycles (“Shift Left” approach).
• Support post-release validation and customer feedback loops to ensure continuous improvement.
2. Quality Strategy and Vision
• Define and drive the quality control strategy and vision to ensure best-in-class product quality that meets and exceeds customer expectations.
• Leverage your in-depth understanding of customer needs and their businesses, along with knowledge of Joblogic products to inform quality initiatives and drive improvements.
• Take proactive measures to assess cybersecurity, safeguarding systems, ensuring data integrity, and adhering to industry compliance.
• Establish and enforce quality standards, testing processes, and release readiness criteria.
• Collaborate with Product Managers and Engineering to ensure that quality objectives align with business and customer success metrics.
• Define key QA metrics and report on quality indicators to provide insights into product quality.
3. Team Management, Measurement and Development
• Oversee the overall efficiency and performance of the QC/QA team.
• Define and implement metrics to measure employee output and performance.
• Train and guide the QC team on quality control processes and best practice, fostering a culture of continuous improvement.
4. Process Development
• Define effective processes within the software development life cycle (SDLC) for high-quality deliverables.
• Ensure timely test execution and effective defect tracking while maintaining quality standards.
5. Data-Driven Decision Making
• Analyze data from testing, production incidents, and user feedback to identify trends and root causes.
• Use quantitative insights to prioritize development focus areas and inform product roadmaps.
• Drive continuous improvement through measurable outcomes, not assumptions.
• Utilize the data-driven approach to support product development, reporting, analysis, and team performance presentations.
6. AI Strategy and Product Focus
• Set the strategic vision for AI/ML applications in testing, ensuring alignment with quality assurance goals.
• Analyze quality metrics to evaluate the effectiveness of AI-driven testing efforts.
✨ What You Bring:
Educational Background: Bachelor of Information Technology, or relevant field.
Experience and Technical Acumen:
• 7+ years of hands-on experience in software testing, with at least 3 years in a managerial role.
• Proven ability to manage QC/QA teams, delegate tasks, and provide mentorship.
• Strong manual and automated testing background for both web and mobile applications.
• Strong knowledge of software testing methodologies, tools, and best practices.
• Strong background in the software development life cycle (SDLC).
• Familiarity with Agile/Scrum methodologies.
• Experience working with tools like Jira, Asana, TestRail, or similar.
• In addition to standard product quality assurance, knowledge/or experience with cybersecurity is a critical component of this role.
Mindset and Soft Skills:
• Having a product mindset focused on customer value and business outcomes.
• Strong analytical thinking, problem-solving, and risk management skills.
• Strong capability in measuring employee output and performance, with a data-driven mindset to support product development, reporting, analysis, and team performance presentations.
• Excellent communication and stakeholder collaboration skills, combined with effective R&D capabilities and critical thinking abilities.
• Be capable of defining comprehensive and effective processes to ensure a smooth development workflow and maintain high-quality deliverables.
• Ability to collaborate effectively across teams.
• Quick-adaptive to changes, proactive, and ready to spearhead our testing initiatives.
• Proficiency in English communication (both spoken and written).
Nice to Have:
● Familiarity with design patterns as POM
● Knowledge of security testing, non-relational databases (MongoDB), and Playwright.
● Knowledge and desire of using AI in QA/QC
● Experience in defining and maintaining QA metrics (KPIs).
● ISTQB certification or equivalent is a plus.
● Familiarity with UI/UX testing practices and accessibility standards.
✨ Hiring process: 02 rounds
❖ 1st round: Home Assessment – Cognitive & Personality test (25-30 mins)
❖ Final round: Onsite Panel Interview (English) with our VN Management team (2-3 hours)
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Established in 1998, the company has the stability and experience required to deliver world-class software that will enable you to grow your service business confidently. In 2013, management duo James Whatmore (CEO) and Yacoob Moolla (CTO) acquired the business in order to create a global company that could deliver the best field service management software to installation and maintenance contractors all over the world.
Our mission is to provide building maintenance contractors with world-class field service management software that enables them to grow rapidly, saving time, increasing productivity, and ensuring compliance.
